求人ID : 1094427 更新日 : 2021年05月07日

UAM Analyst

採用企業 ウィプロ
勤務地 東京都 23区
勤務形態 契約
給与 経験考慮の上、応相談

募集要項

  • Understanding of user access management domain, typical processes and controls.
  • Understanding of security related concepts such as authentication, authorization, role, permissions, groups, rules etc.
  • ID administration technical skills in one or more of the following areas
    • Mainframe (CICS,RACF)
    • Unix (Solaris, AIX)
    • Windows AD, NT
    • AS400
    • Exchange
    • OIM
  • Good communication skills – spoken and written.
  • Manage and prioritize day-to-day activities and projects within the team to meet deadlines
  • Fast learner and effective trainer of new technologies and procedures in a constantly changing environment. 

Customer Delivery Management:

  • Focused approach on delivery to handle periodic governance client meeting.
  • Consistency in operations to Share periodic report and adherence to all compliance.
  • Adherence to procedures when in demand.
  • Able to sense the pulse of customer by having continuous interaction over voice, Emails and Remote screen sharing to resolve issues with in the SLA.

Key Accountabilities:

  • Provisioning and de-provisioning in platforms like Active Directory, Identity Management, SAP, etc.
  • Identify gaps in the current UAM landscape, provide recommendation to bridge the gaps, help customers to new UAM processes.
  • Supporting two-factor (like Password + One Time Code) authentication platform.
  • To provide technical support; answering support queries
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user access problems and be proactive when dealing with user’s access issues.
  • Logging / verifying customer details in the user management system.
  • Identifying the issue and categorizing / prioritize the incident.
  • Referring KnowledgeBase for workaround / resolution and attempting resolution
  • Strong communication and interpersonal skills are a prerequisite.
  • Ability to work effectively in a dispersed team and individually.
  • Routing / chasing of tickets with other Resolver groups.
  • Recording trend of calls and identifying outages proactively
  • Identifying the trend of calls / tickets and highlighting it to Team Lead as applicable for outage confirmation
  • On-time delivery of periodic reports and compliance reports.

(*Considering this Covid’19 situation, we may request you to work from home, however based on the project request, the candidate should be ready for working at this designated work location as well as our Wipro offices. 新型コロナウィルス影響下において在宅勤務をお願いする場合がございますが、基本的にはプロジェクト事情により、記載の就業場所や弊社オフィスで働いて頂きます。)

応募必要条件

職務経験 6年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル ビジネス会話レベル
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

  • Understanding of user access management domain, typical processes and controls.
  • Understanding of security related concepts such as authentication, authorization, role, permissions, groups, rules etc.
  • ID administration technical skills in one or more of the following areas
    • Mainframe (CICS,RACF)
    • Unix (Solaris, AIX)
    • Windows AD, NT
    • AS400
    • Exchange
    • OIM
  • Good communication skills – spoken and written.
  • Manage and prioritize day-to-day activities and projects within the team to meet deadlines
  • Fast learner and effective trainer of new technologies and procedures in a constantly changing environment. 

Customer Delivery Management:

  • Focused approach on delivery to handle periodic governance client meeting.
  • Consistency in operations to Share periodic report and adherence to all compliance.
  • Adherence to procedures when in demand.
  • Able to sense the pulse of customer by having continuous interaction over voice, Emails and Remote screen sharing to resolve issues with in the SLA.

Key Accountabilities:

  • Provisioning and de-provisioning in platforms like Active Directory, Identity Management, SAP, etc.
  • Identify gaps in the current UAM landscape, provide recommendation to bridge the gaps, help customers to new UAM processes.
  • Supporting two-factor (like Password + One Time Code) authentication platform.
  • To provide technical support; answering support queries
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • To take ownership of user access problems and be proactive when dealing with user’s access issues.
  • Logging / verifying customer details in the user management system.
  • Identifying the issue and categorizing / prioritize the incident.
  • Referring KnowledgeBase for workaround / resolution and attempting resolution
  • Strong communication and interpersonal skills are a prerequisite.
  • Ability to work effectively in a dispersed team and individually.
  • Routing / chasing of tickets with other Resolver groups.
  • Recording trend of calls and identifying outages proactively
  • Identifying the trend of calls / tickets and highlighting it to Team Lead as applicable for outage confirmation
  • On-time delivery of periodic reports and compliance reports.

勤務地

  • 東京都 23区

労働条件

勤務形態 契約
給与 経験考慮の上、応相談
採用企業情報

ウィプロ

UAM Analyst - 1094427

会社説明

Wipro has been a leading provider of IT consulting, system integration and outsourcing solutions in Japan, having started operations in 1998. Japan is part of Wipro’s Growth Markets portfolio and our success here has been a result of our sharp focus on select industry sectors, strong track record of successful execution and the ability to deliver integrated solutions across various technologies, skill sets and domains.
We are providing support to 40+ Japanese companies in their vision to globalize. Wipro brings its global domain expertise combined with years of local in-country knowledge to deliver solutions across IT product engineering and BPO across multiple technologies and in the emerging areas of Social Media, Mobility, Analytics and Cloud.
We have also built a Japan focused delivery framework called SHINRAI, which helps deliver complex IT transformational programs and product engineering solutions, while adhering to stringent quality norms and time lines. We have a strong local team of 150+ members in the region.
Wipro’s Value Proposition for Japan - Helping customers globalize and adopt newer technologies to enhance competitiveness.

We help organizations in their globalization journey through our global expertise, collaboration and efficiency backed by a global delivery capability. Our in-depth knowledge of complex transformational projects and standardization of processes helps our customers enter new markets.

  • Supporting companies in their goal of Globalization
  • Enabling companies to Improve Profitability
  • Delivering industry solutions across latest technology areas like Social Media, Mobility, Analytics, etc..