Experienced Client Services Associate

The Role

As an Experienced Client Services Associate, you’ll act as the connection point between our clients and industry experts. Your role is to understand clients’ knowledge gaps and identify experts with the knowledge that can address them. You’ll need to think quickly yet critically, conduct high-level research on companies and industries, and identify the world’s best experts with the right experience and insights to address our clients’ questions. You’ll spend considerable time on phone and email reaching out to people and assessing whether they possess the knowledge our clients seek, and you’ll connect qualified experts to our clients. 

Working on several client requests at once, you’ll quickly develop effective project, client, communication, and time management skills. This is a fast-paced, commercial role with a clear focus on results and revenue generation, and Associates who succeed at AlphaSights often embark on successful careers in commercial and operational leadership.  

The Experienced Client Services Associate offers:

• An accelerated track to a manager position in as early as 12 months, based on performance
• A VP sponsor to coach and guide you on your application to manager
• Placement into our experienced associate cohort, gaining added exposure in mentorship, project ideation, and networking/social events
• A resource toolkit that outlines expectations in your measurement criteria, training opportunities, and professional development courses

Find out more about the AlphaSights career path here.

What We Look For

AlphaSights welcomes candidates with different backgrounds and experiences. Here are some qualities that many of our successful applicants possess:

• Strong academic credentials gained from any undergraduate major 
• Innate curiosity and excitement about the world of business, ideally evidenced through choice of undergraduate degree, past internships, etc.
• High levels of extracurricular involvement and leadership
• A client-first mindset, which means a relentless commitment to work on clients’ behalf and surpass their expectations
• The drive and resilience to deliver excellent service amidst tight timelines and changing circumstances
• Growth mindset: the ability to develop in your role over time and view setbacks as learning opportunities

What You Can Expect 

• A fast-paced environment with measurable deliverables and a focus on results
• The opportunity to gain transferable skills, including results-oriented research, sales, negotiation, commercial acumen, professional communication, and project and time management
• A team-oriented, strongly supportive culture emphasizing transparency, continuous feedback, professional development, and celebrating wins
• A professional development team that works to ensure that you’re supported and on a clear career trajectory both within our firm and beyond
• Commuting allowance up to JPY20,000 monthly (with proof of expense)
• Lunch and learns, paid leave policies, affinity groups, educational speaker events, and touchpoints with leaders 

Requirements

• Between 2 - 4 years of work experience
• Bachelor's degree, with strong academic credentials and noteworthy extracurricular leadership
• Fluent in Japanese. Business English sufficient.

Hiring timelines

• We hire on a rolling basis until our program is full