|勤務地||東京都 23区, 千代田区|
|給与||800万円 ~ 1200万円|
What will you do at Ciena
The Quality Account Manager will work closely with Ciena’s internal/external customers and other QA engineers in collaboration to deliver the highest quality products in a timely and cost-effective manner.
The QAM is responsible for tracking and identifying causes of customer impacting issues, found either internally or externally, and for driving cross functional teams to understand how they occurred, and implementing upstream preventive actions and holistic hardware and software integrated processes. This role will act as a subject matter expert within the Global Quality Team, bridging the expertise within the Ciena R&D teams and the customer facing Quality Management activities.
Analyzing and communicating customer results with the appropriate teams
Directly working with account teams and customers on customer needs.
Monitoring and reporting appropriate metrics that track our continuous improvements in quality
Creating a cross-functional, collaborative working approach to addressing customer quality concerns
Recommending and implementing changes to Ciena’s quality assurance procedures
Participating in the day-to-day QA activities, supporting the Global Customer base
Review requirements with developers and other QA engineers for consistency and accuracy
Participate in the use of established test processes and methodologies
Work with other departmental staff to achieve QA team objectives
Take on other duties, and special projects as needed.
Strong knowledge of customer baselines, and overall telecom equipment.
Ability to manage multiple projects at one time, often with changing requirements as scrum team needs may dictate
Must be detail oriented, reliable and have the ability to work both in a team environment and alone with minimal direction and supervision
Experience with finding the root cause of defects in a complex platforms environment
Some familiarity with Network Element SONET/SDH/Ethernet
Strong and demonstrated desire for a career path in QA engineering
Ability to speak both English and Japanese fluently.
Analytical, detailed thinker with strong technical skills.
Ability to thrive in a collaborative environment where virtual teams will deliver results
Good interpersonal skills.
Strong work ethic with ability to work flexible hours, including evening and weekends.
Must be a team player, draws energy and drive in working with others.
B.S. degree in Computer Science/Engineering or related technical field.
Minimum 5 years of proven quality experience
Documented training and certifications desired.
|給与||800万円 ~ 1200万円|