求人ID : 1087455 更新日 : 2020年11月23日
Delivers innovative network solutions

Regional Manager, Quality

採用企業 日本シエナコミュニケーションズ株式会社
勤務地 東京都 23区, 千代田区
勤務形態 正社員
給与 800万円 ~ 1200万円

募集要項

What will you do at Ciena

The Quality Account Manager will work closely with Ciena’s internal/external customers and other QA engineers in collaboration to deliver the highest quality products in a timely and cost-effective manner.  

 

The QAM is responsible for tracking and identifying causes of customer impacting issues, found either internally or externally, and for driving cross functional teams to understand how they occurred, and implementing upstream preventive actions and holistic hardware and software integrated processes. This role will act as a subject matter expert within the Global Quality Team, bridging the expertise within the Ciena R&D teams and the customer facing Quality Management activities.

 

Responsibilities

  • Analyzing and communicating customer results with the appropriate teams

  • Directly working with account teams and customers on customer needs.

  • Monitoring and reporting appropriate metrics that track our continuous improvements in quality

  • Creating a cross-functional, collaborative working approach to addressing customer quality concerns

  • Recommending and implementing changes to Ciena’s quality assurance procedures

  • Participating in the day-to-day QA activities, supporting the Global Customer base

  • Review requirements with developers and other QA engineers for consistency and accuracy

  • Participate in the use of established test processes and methodologies

  • Work with other departmental staff to achieve QA team objectives

  • Take on other duties, and special projects as needed.

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル ネイティブ
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

Experience

  • Strong knowledge of customer baselines, and overall telecom equipment.

  • Ability to manage multiple projects at one time, often with changing requirements as scrum team needs may dictate

  • Must be detail oriented, reliable and have the ability to work both in a team environment and alone with minimal direction and supervision

  • Experience with finding the root cause of defects in a complex platforms environment

  • Some familiarity with Network Element SONET/SDH/Ethernet

  • Strong and demonstrated desire for a career path in QA engineering

  • Ability to speak both English and Japanese fluently.

  • Analytical, detailed thinker with strong technical skills.

  • Ability to thrive in a collaborative environment where virtual teams will deliver results

  • Good interpersonal skills.

  • Strong work ethic with ability to work flexible hours, including evening and weekends.

  • Must be a team player, draws energy and drive in working with others.

  • B.S. degree in Computer Science/Engineering or related technical field.

  • Minimum 5 years of proven quality experience

  • Documented training and certifications desired.

勤務地

  • 東京都 23区, 千代田区
  • 東西線、 竹橋駅

労働条件

勤務形態 正社員
給与 800万円 ~ 1200万円
ボーナス 固定給+ボーナス
採用企業情報

日本シエナコミュニケーションズ株式会社

Regional Manager, Quality - 1087455

会社概要

会社の種類 大手企業 (300名を超える従業員数) - 外資系企業
外国人の割合 (ほぼ)全員日本人

会社説明

CIENA Corporation delivers innovative network solutions to the world’s largest service providers and enterprises, increasing the cost-efficiency of current services while enabling the creation of new carrier-class data services built upon the existing network infrastructure.