求人ID : 1069539 更新日 : 2020年10月23日
スウェーデン本社 製造業向けに保守ビジネスの最適化ソリューションを提供

【~12M】 Customer Services Leader / Service Manager

採用企業 シンクロン・ジャパン株式会社
勤務地 東京都 23区, 千代田区
勤務形態 正社員
給与 500万円 ~ 1200万円


シンクロンは、スウェーデン ストックホルムを本拠とし、製造業向けにアフターマーケット(保守ビジネス)の最適化ソリューションをクラウドベース、SaaSで提供するグローバルリーダーです。







Syncron is growing and expanding its business!  

After-sales services are becoming even more important for world leading manufacturers and our solutions help companies deliver exceptional after-market services. 

We are currently looking for ambitious individuals who would like to join our Japan Customer Success team and take on new challenges as Customer Services Leader and Service manager for the Japanese Customer Service Organization.

The job also includes being able to solve technical cases that are reported in to the support organization together with the support team. Knowledge about our products is being acquired by learning our products and help our customers solving problems as well as advising them.

With Syncron, you will get an exciting opportunity to develop new skills in a fast-moving environment. This position has high visibility and responsibility to ensure exceptional service delivery to the customer. The role is based in Tokyo. 


  • Lead Customer Care team in Japan
  • Providing the highest level of customer service as the as the highest source of information/ or single point of contact for our customers 
  • Customer Support quarterly KPI reports creation for customer
  • Ensuring proper communication with the customers through the Syncron case management tool and other communication channels including email and telephone. 
  • Build relation with key stake holders in the customer organisation to enable a great customer service
  • Cooperation with the programmers (R&D) to suggest improvements, report bugs and channel feedback from the customers. 
  • Executing technical supervision to ensure proper functioning of Syncron applications in the customer production installations. 


職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル 流暢
最終学歴 高等学校卒
現在のビザ 日本での就労許可が必要です



  • 3+ years of experience in the Software industry.
  • Knowledge of Java Enteprise Edition solutions. 
  • Excellent SQL and relational database skills (preferably Oracle and/or PostgreSQL). 
  • Practical experience with Windows and Linux operating systems, log files analysis and information retrieval. 
  • An analytical mind and interest in problem solving. You should also be driven, flexible, professional, independent, customer focused and outgoing 
  • Experience working in a software support environment catering to global clients. 
  • Effective customer skills, including oral and written communication. 
  • Leadership and Presentation skills

Preferred Skills:

  • Practical knowledge of XML and related technologies (XPath, XSLT, etc.). 
  • Efficient reading of Java source code and experience with bug-fixing. Experience with programming will be a plus. 
  • Experience with version control systems (CVS, git), data transfer protocols (FTP/sFTP), WebSphere MQ will be a plus. 
  • Both advanced Japanese and English skills allowing for fluent communication in written and oral fashion.



  • 東京都 23区, 千代田区
  • 丸の内線、 淡路町駅


勤務形態 正社員
給与 500万円 ~ 1200万円
勤務時間 9:00~18:00 (Flex time)
休日・休暇 完全週休2日制(土日)、祝日、夏季特別休暇、年末年始休暇、年次有給休暇


【~12M】 Customer Services Leader / Service Manager - 1069539


会社の種類 外資系企業


シンクロンは、スウェーデン ストックホルムを本拠とし、製造業向けにアフターマーケット(保守ビジネス)の最適化ソリューションをクラウドベース、SaaSで提供するグローバルリーダーです。



私たちが大切にしている Values, Mission & Visionもぜひご覧ください。

About Syncron 

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences while driving significant revenue and profit improvements.

From industry-leading investments in research and development to provide the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price, order and uptime management solutions are designed to continually exceed customer expectations.

Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators.

For more information, visit our website.
Also you can find Our Values, Mission & Vision in here, please check that details.