求人ID : 1052228 更新日 : 2020年09月17日

Call Center/BPO - Quality Assurance Leader at TDCX Japan 独占求人

採用企業 TDCX
勤務地 神奈川県
勤務形態 契約
給与 500万円 ~ 経験考慮の上、応相談

募集要項

Quality Assurance Leader

Are you looking to join one of the fastest growing BPO’s in Japan? This role would be a great for candidates with extensive knowledge in Quality Assurance and Monitoring in call center settings!

We are looking for a Quality Assurance Leader to join our growing family. Come home and start your #BeHappier journey with TDCX today!

Top reasons to work here:

  • Premium & Instagrammable workplaces
  • Fixed weekends off
  • Free overflowing coffee and cookies
  • Learning courses to help you grow
  • Career development programs
  • No dress code
  • Engagement activities like free food day, yoga nights, English club and much more!

What is your mission?

As a Quality Assurance Leader, you will accountable for the following areas.

  • Coaches and develops Quality Officers
  • Partners with the appropriate department managers to deliver feedback regarding the customer interaction, including opportunities for improvement as well as providing direct feedback to the representatives
  • Acts as a resource and advisor to the training dept., through identifying training deficiencies, trends, gaps and additional needs, through performing various forms of call monitoring
  • Has frequent communications with the Training dept. and Operations
  • Compiles daily, weekly and monthly monitoring reports

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル ネイティブ
最終学歴 高等学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

Who are we looking for?

  • Candidate must possess at least a Bachelor's/College Degree , any field
  • At least 3 year(s) of working experience handling Quality Teams
  • Experience in working in a quality management role
  • Expertise with QA processes, definition documents and scoring guidelines
  • Experience coaching, inspiring and motivating others to meet goals and metrics
  • Strong Analytical skills; Able to tell a story with data and metrics

勤務地

  • 神奈川県

労働条件

勤務形態 契約
給与 500万円 ~ 経験考慮の上、応相談
勤務時間 9:00~18:00 休憩1時間
休日・休暇 完全週休2日制(土日)、 祝日、年末年始休暇、夏季休暇、有給休暇
採用企業情報

TDCX Japan株式会社

Call Center/BPO - Quality Assurance Leader at TDCX Japan - 1052228

会社概要

会社の種類 大手企業 (300名を超える従業員数) - 外資系企業

会社説明

Who is TDCX?

  We serve some of the world’s best brands from our centers of excellence in Singapore, Philippines, Malaysia, Thailand, Hong Kong, China, Japan and Spain. We specialize in perfecting our client's customer experience and elevating their sales.

We are guided by a talent philosophy - selecting and employing the best professionals to make the outsource industry better for our people and our clients.

Our company has won over 200 industry awards for delivering value driven by technology and continuously innovating our customer-facing brand solutions. Thanks to our premium workspaces, above industry average compensation packages, career opportunities, and long list of perks, we were recently awarded as one of the best companies to work for in Asia.