求人ID : 1023948 更新日 : 2020年08月03日

Network Voice Admin

採用企業 ウィプロ
勤務地 埼玉県
勤務形態 契約
給与 経験考慮の上、応相談

募集要項

  • Act as Subject Matter Expert (SME) for customer to address any concerns, queries and resolving the issues on Telecom and voice network domains
  • Ensure the assigned deliverables are met with the committed SLA’s for Telecom and Voice Network
  • Ensure the escalated technical issues or concerns resolved with in defined SLA timeframe.
  • Adhere to the customer and Wipro support processes defined
  • Support projects and engineering solution
  • Participate in Wipro, Customer & partner meetings
  • Contribute to develop and manage the policies, procedures and best practices for delivering service
  • Monitors trouble ticket trends and other information relevant to resolving the issue
  • Generate Reports as per Wipro & Customer requirements
  • Perform problem management, root cause analysis and record solutions in the knowledge base.
  • Asset tracking and management of all Wireless Telecom devices using TMI system
  • Monitoring budgets for Voice , Telecom and conference infrastructure
  • Monthly vendor bill payment processing and management
  • Monthly Telecom expense management
  • Consolidation of  electronics and manual Telecom bills into system
  • Purchase Order processing

応募必要条件

職務経験 6年以上
キャリアレベル 中途経験者レベル
英語レベル 日常会話レベル
日本語レベル ビジネス会話レベル
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

Experience : 7-10 years

  • Good knowledge on Cisco Unified Communications and Collaboration Solutions
  • Design and architecting skills - Efficient designing and planning of new technologies part of Voice and Telecom solutions
  • Knowledge and experience with inter-network routing architectures, and the underlying network security technologies
  • Good Knowledge on LAN, WAN, QOS, DNS, DHCP, TFTP and NTP. Escalations and Vendor management handling skills
  • ITIL process awareness and knowledge of process flows & definitions
  • Cisco CCNA Voice / CCVP  with 4 Years IP Telephony Management Experience

勤務地

  • 埼玉県

労働条件

勤務形態 契約
給与 経験考慮の上、応相談
採用企業情報

ウィプロ

Network Voice Admin - 1023948

会社説明

Wipro has been a leading provider of IT consulting, system integration and outsourcing solutions in Japan, having started operations in 1998. Japan is part of Wipro’s Growth Markets portfolio and our success here has been a result of our sharp focus on select industry sectors, strong track record of successful execution and the ability to deliver integrated solutions across various technologies, skill sets and domains.
We are providing support to 40+ Japanese companies in their vision to globalize. Wipro brings its global domain expertise combined with years of local in-country knowledge to deliver solutions across IT product engineering and BPO across multiple technologies and in the emerging areas of Social Media, Mobility, Analytics and Cloud.
We have also built a Japan focused delivery framework called SHINRAI, which helps deliver complex IT transformational programs and product engineering solutions, while adhering to stringent quality norms and time lines. We have a strong local team of 150+ members in the region.
Wipro’s Value Proposition for Japan - Helping customers globalize and adopt newer technologies to enhance competitiveness.

We help organizations in their globalization journey through our global expertise, collaboration and efficiency backed by a global delivery capability. Our in-depth knowledge of complex transformational projects and standardization of processes helps our customers enter new markets.

  • Supporting companies in their goal of Globalization
  • Enabling companies to Improve Profitability
  • Delivering industry solutions across latest technology areas like Social Media, Mobility, Analytics, etc..