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求人ID : 1010382 更新日 : 2020年06月03日
Working for American University in Tokyo

Junior Help Desk Support/ジュニア ヘルプデスク サポート 独占求人

採用企業 Temple University, Japan Campus
勤務地 東京都 23区, 世田谷区
勤務形態 正社員
給与 経験考慮の上、応相談

募集要項

Overview of position:     

TUJ Information Technology Services provides technical support for all the other departments at TUJ, including the business office and the library as well as the various academic departments. Our main customers are the student body, the faculty and staff, the library, and the other departments in TUJ, and we support a wide variety of systems and computers from Linux, Windows to Mac, as well as a variety of software from Office applications to graphic and design applications. The office also provides engineering support, guidance and training, as well as many types of internal "consultancy," depending on the needs of the students, staff or faculty.

The Junior Help Desk Support will provide the 1st level support for TUJ staff, faculty and students to ensure the best possible computing experience.

 

Primary responsibilities:

  • Primary function of this position is the 1st first level desktop support help desk
  • Provide assistance to end users (Student students / Staff staff / Facultyfaculty)
  • Identify opportunities for improvement within the help desk and IT areas
  • Provide front line support to clients on connectivity, printing, productivity applications & and business applications.
  • Answer, evaluate and prioritize incoming telephone, voice mail, and email requests for assistance from staff / faculty / students experiencing problems with hardware, software, networking and other computer related technologies.
  • Manage PC and Macintosh computer labs
    • Technical maintenance
    • Open/Close computer lab
    • Lab reservations
  • Provide Audio-Visual equipment support
  • Provide IT orientation to staff faculty and students
  • Set up and regularly update all staff,  and faculty computers
  • Contact vendors for support, repairs etc. as necessary
  • Assist with coordinating IT or AV hardware installation on campus
  • Handle and carefully document all cash transactions at help desk
  • Carefully monitor and document inventory of consumables, e.g. toner, items for sale
  • Create and update manuals
  • Assign tasks to and manage our student worker team
  • Other duties as assigned by management

 

Work Hours:

37.5 hours per week (7.5 hour shift)
Monday to Friday
(1) Early shift:     08:00 – 16:30
(2) Mid-shift:      09:00 – 17:30
(3) Mid-shift 2:   10:00 – 18:30
(4) Late shift:      11:45 – 20:15
Working one of four shifts in rotation on a weekly basis. Employees can be given a substitute holiday on weekdays in case of working on Saturday.

 

Report to: 

IT Operations Manager, Information Technology Services

 

Visa Requirement:

Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.
 

Salary & Benefits:

Salary commensurate with experience, plus transportation.

Eleven days paid vacation in the first fiscal year (July-June) increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year, Japanese social insurance and pension, commuting allowance, and tuition benefits for Temple University, Japan Campus (TUJ) programs.

応募必要条件

職務経験 1年以上
キャリアレベル 中途経験者レベル
英語レベル 流暢 (英語使用比率: 常時英語)
日本語レベル 基礎会話レベル
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可は必要ありません

スキル・資格

Qualifications and Experiences:

  • Good verbal and written communication skills in both Japanese and English
  • Microsoft Windows 8.1/10 support experience in windows Windows-based network preferable
  • Understanding and experience in supporting of Microsoft Office 2013/2016 Application applications (Word, Excel, PowerPoint, Access)
  • Mac OS X experience/knowledge preferable
  • Installation and troubleshooting experience with PC workstations, printers and basic network equipments.
  • Demonstrated problem solving skills and customer service skills
  • Creative, team player, self-motivated, and a self-starter
  • Good attention to detail
  • Professional appearance and attitude
  • Development experience with Java , HTML, CSS and LAMP stack preferable
  • Understanding and experience in supporting of IP phones

勤務地

  • 東京都 23区, 世田谷区
  • 東急田園都市線、 三軒茶屋駅

労働条件

勤務形態 正社員
給与 経験考慮の上、応相談
勤務時間 37.5 hours per week (7.5 hour shift) See below for details
休日・休暇 Weekends, Public Holidays, approx. 2 weeks over New Year
配属部署 Information Technology Services (IT Operations)
採用企業情報

テンプル大学ジャパンキャンパス

Junior Help Desk Support/ジュニア ヘルプデスク サポート - 1010382

会社概要

会社の種類 中小企業 (従業員300名以下) - 外資系企業
外国人の割合 外国人 多数

会社説明

Temple University, Japan Campus (TUJ), was established in 1982 as an international campus of Temple University in Pennsylvania State, U.S.A. As the first and largest foreign university in Japan, TUJ was designated the first “Foreign University, Japan Campus” by the Ministry of Education, Culture, Sports, Science and Technology in 2005. All classes at TUJ are taught in English, and the curriculum, credits and degrees offered are the same as those of the main campus. Besides undergraduate and graduate studies (Masters and Doctoral programs in TESOL, Law School and Master in Management), to accommodate a broad demand for international education, TUJ has expanded its programs to non-credit Academic English and Continuing Education. Including the participants in the Corporate Education programs, TUJ is a home for more than 3,200 learners from over 60 different countries. For more information about TUJ, please visit the TUJ website: www.tuj.ac.jp