As a Lead Administrator, he/she should be able to act as a Single point of contact for the technical tower in front of the customer management.
§ Ensure proper communication and quick resolution as a crisis manager.
§ Responsible for Vendor Management and people management.
§ Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams.
§ Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders.
§ Take corrective & Preventive actions based on the customer satisfaction surveys.
§ Adhere all the change process as applicable.
§ All major/Critical changes the in person presence is mandatory.
§ Root Cause Analysis
§ Reporting & Performance Dashboards with Capacity Planning.
§ Drive service improvement programs.
§ Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
§ Should have strong WAN/LAN/Wireless/Riverbed Knowledge and have implemented + troubleshooting L3 level
§ Multi-vendor (Cisco, HP, Exterme, Aruba)device knowledge will be value added.
§ Managing and maintaining the network, as well as network performance monitoring
§ Identifying, installing and maintaining upgrades to the network
§ Troubleshooting and repair, Problem solving and project management experience.
§ Effort estimation/reviews on need basis for new projects
§ Developing a backup/disaster recovery plan for a network emergency
§ Planning network infrastructure for new applications and services
§ Participate on periodic Customer Review calls
§ Strong knowledge on install, configure and manage Cisco Network Devices Routers (2800/3800/3900/7200/7300/ASR1000), Switches (2900/3500/3700/4500/6500/N2K/N5K/N7K)
§ Strong knowledge on LAN/WAN concepts
§ Strong knowledge on Switching Protocols (VLAN/STP/VTP/ HSRP/LCAP/VDC/VPC/Fabric Path)
§ Strong knowledge on Routing Protocols (EIGRP/OSPF/BGP/RIP)
§ Experience of Network Monitoring Tools (SolarWinds) and protocols (SNMP, Netflow)