As a Lead Administrator, he/she should be able to act as a Single point of contact for the technical tower in front of the customer management.
§ Ensure proper communication and quick resolution as a crisis manager.
§ Responsible for Vendor Management and people management.
§ Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams.
§ Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders.
§ Take corrective & Preventive actions based on the customer satisfaction surveys.
§ Adhere all the change process as applicable.
§ All major/Critical changes the in person presence is mandatory.
§ Root Cause Analysis
§ Reporting & Performance Dashboards with Capacity Planning.
§ Drive service improvement programs.
§ Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
§ Should have strong WAN/LAN/Wireless/Riverbed Knowledge and have implemented + troubleshooting L3 level
§ Multi-vendor (Cisco, HP, Exterme, Aruba)device knowledge will be value added.
§ Managing and maintaining the network, as well as network performance monitoring
§ Identifying, installing and maintaining upgrades to the network
§ Troubleshooting and repair, Problem solving and project management experience.
§ Effort estimation/reviews on need basis for new projects
§ Developing a backup/disaster recovery plan for a network emergency
§ Planning network infrastructure for new applications and services
§ Participate on periodic Customer Review calls
(*Considering this Covid’19 situation, we may request you to work from home, however based on the project request, the candidate should be ready for working at this designated work location as well as our Wipro offices. 新型コロナウィルス影響下において在宅勤務をお願いする場合がございますが、基本的にはプロジェクト事情により、記載の就業場所や弊社オフィスで働いて頂きます。)
§ Strong knowledge on install, configure and manage Cisco Network Devices Routers (2800/3800/3900/7200/7300/ASR1000), Switches (2900/3500/3700/4500/6500/N2K/N5K/N7K)
§ Strong knowledge on LAN/WAN concepts
§ Strong knowledge on Switching Protocols (VLAN/STP/VTP/ HSRP/LCAP/VDC/VPC/Fabric Path)
§ Strong knowledge on Routing Protocols (EIGRP/OSPF/BGP/RIP)
§ Experience of Network Monitoring Tools (SolarWinds) and protocols (SNMP, Netflow)