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Job ID : 995468 Date Updated : May 28th, 2020

Customer Success Manager

Hiring Company A Business Analytics Software Company
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 8 million yen ~ 12 million yen

Job Description

Our Client is looking for Customer Success Manager for their Enterprise Accounts in Japan.

The Core responsibilities of Customer Success Manager role involved managing relationships with users and decision makers in the account, managing revenue and growth objectives, being accountable for customer and partner satisfaction.

The ideal candidate for this role who has genuine curiosity about customers business needs, strong technical orientation and ability to custom tailor solutions for a variety of scenarios.

General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills


- Minimum 7- 8 years of account management and/or CSM experience
- Experience in up-sell and cross-sell deals
- Exceptional communication skills
- Project management experience
- Strong client relationships experience
- English fluency both verbal and written is a must
- Business Intelligence experience is a plus.

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary 8 million yen ~ 12 million yen
Recruiter Company Information

Spring Executive, Adecco Ltd.

Customer Success Manager - 995468

Company Description

Spring Executive is an international firm specialising in information technology, engineering and property & construction recruitment across the Asia region, with offices in China, Hong Kong, Japan, Malaysia, Singapore, South Korea, Taiwan and Thailand.

Spring Executive is a wholly-owned subsidiary of the Adecco Group. Based in Zurich, Switzerland, the group is the world’s leading provider of HR solutions. With over 31,000 FTE employees and more than 5,000 branches, in over 60 countries and territories around the world, the Adecco Group offers a wide variety of services, connecting more than 650,000 associates with over 100,000 clients every day. The services offered fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. The Adecco Group is a Fortune Global 500 company.