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Job ID : 995463 Date Updated : May 28th, 2020

Customer Support Manager

Hiring Company American technology company
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 4 million yen ~ 6 million yen

Job Description

Our client is seeking a Customer Support Manager based in their Tokyo, Japan office.

The successful candidate will work as an individual contributor as a part of a virtual “call center” supporting Learn-ship customers, clients and global trainer network. The Customer Support Manager is main point of contact with end users throughout their training experience to ensure a high-quality and positive training experience.
 

General Requirements

Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Requirements/ Qualifications:

- Bachelors degree
- Native Japanese and Business English
- Other language learning experience a plus (eg. Mandarin)
- 1-2 years of experience with customer service in a B2B environment
- Ability to work effectively across cultures and in a virtual environment
- Ability to prioritize, multi-task, and perform effectively under pressure
- Team player and good communication skills
- Highly motivated and independent
- Proficiency in Microsoft applications (Word, Excel, PowerPoint, and Outlook), and Salesforce.com

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary 4 million yen ~ 6 million yen

Hiring Company Information

Company Type International Company
Recruiter Company Information

Spring Executive, Adecco Ltd.

Customer Support Manager - 995463

Company Description

Spring Executive is an international firm specialising in information technology, engineering and property & construction recruitment across the Asia region, with offices in China, Hong Kong, Japan, Malaysia, Singapore, South Korea, Taiwan and Thailand.

Spring Executive is a wholly-owned subsidiary of the Adecco Group. Based in Zurich, Switzerland, the group is the world’s leading provider of HR solutions. With over 31,000 FTE employees and more than 5,000 branches, in over 60 countries and territories around the world, the Adecco Group offers a wide variety of services, connecting more than 650,000 associates with over 100,000 clients every day. The services offered fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. The Adecco Group is a Fortune Global 500 company.