Job ID : 974856 Date Updated : January 24th, 2020
インターナショナルな環境で、英語を活かして訪日外国人の旅行のサポート

【Reservations Executive】英語を活かした訪日旅行の予約担当スタッフ(正社員)募集!

Hiring Company Buffalo Tours Japan Co., Ltd. (DISCOVA)
Location Tokyo - 23 Wards, Chiyoda-ku
Job Type Permanent Full-time
Salary 3.5 million yen ~ 4.5 million yen

Job Description

We are looking for...
A person who is willing to utilise Japanese and English language skills, is eager to support travellers and provide them unforgettable experiences during their trip in Japan.

こんな方を探しています...
インターナショナルな環境で、英語を活かして訪日外国人の旅行のサポートをしていただける方。

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Scope of work
Scope of work includes quoting the different services of highly customized itineraries all over Japan, advising agents on itineraries and services, book hotels, and prepare travel documents.Perfect drive of English and Japanese language are required, and candidate must be customer focused, detail oriented and able to work at fast pace under pressure.

業務範囲
海外エージェントから依頼された個人旅行の見積もり、企画の提案 、ホテルの手配、カスタマーサポートと多岐に渡ります。海外エージェントや他国にあるオフィスのスタッフと直接メールや電話のやり取りをする為、英語の使用頻度はかなり高く社内の公用語は英語です。
国際的な環境で語学を活かして働きたい方、旅行業でのセールスの経験を活かして働きたい方、外資系企業やインバウンド業務に興味のある方大歓迎です。


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Task Outline
•Quote FITs up to Discova quality standard and mark-up guidelines through our reservation system
•Help Business Development Department to quote GITs and FIT series tours
•Ensuring an accurate and fast turnaround for any business enquiries/bookings within 24 hours
•Maintain excellent relationship with customers in a friendly and proactive manner.
•Follow up the quote you did in a timely manner
•Book hotels according to customer’s preference
•Give purchasing order to Operations Department
•Carry an emergency mobile phone to attend 24 hours on roster within reservations and operations teams
•Ensure to comply with SLA of each customer
•Monthly inspections
•Report issues to Reservations and Operations Manager through Reservations Team Leader
•Attend Operations and Reservations Meetings
•Assist Reservations Team Leader and Operations Manager upon request
•To attend functions outside of office hours
•Travel as required

業務概要
•弊社の規定に基づき弊社のシステムを使ったFIT旅行の見積もり
•事業開発部のアシスタント(グループ、FITのシリーズ旅行)
•お客様(海外エージェント)との良好な関係の構築
•見積もりの管理
•ホテル手配
•オペレーションチームへの手配依頼
•シフト制による緊急電話対応(別途手当あり)
•定期的なインスペクション業務
•チームリーダー、マネージャーのアシスタント
•定期的な会議の出席
•出張(必要に応じて)

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What attracts you to our company?
-Utilize English and Japanese language skills in day to day work
-Work in the international atmosphereCurrently, 45% Japanese 55% Non-Japanese
-Work in the multinational company with career opportunities all over the world
-Annual leave usage ratio average over 80%
-Free coffee / tea

当社の魅力
-日常的に英語を使う機会がある
-グローバルな環境で働ける(現在:日本人 45% 外国人 55%)
-インターナショナルな会社で世界中の他オフィスで働くチャンスがある
-有休消化率平均80%以上
-スタッフドリンク有り

 

Supplemental Information
Salary includes the wage equivalent to 30h/month overtime
給与には30時間/月分のみなし残業代が含まれます。

 

General Requirements

Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 75%)
Minimum Japanese Level Business Level
Minimum Education Level High-School or Below
Visa Status Permission to work in Japan required

Required Skills

**旅行業務取扱管理者の資格をお持ちの方優遇**


•Minimum of 1-2 years working experience in similar position in Travel Industry
•Fluent in written and spoken English
•Fluent in written and spoken Japanese
•Solid teamwork and communication (both verbal and written) skills
•Flexible and able to work with uncertainties and changing priorities
•Ability to solve problems and make decisions with assistance of your superior
•High level of attention to detail
•Multi-tasking

** Non Japanese applicants must have a legitimate work permission in Japan

•少なくとも1年から2年以上インバウンド業界で働いた経験が(予約、ツアー企画、仕入、手配等)ある方優遇 *同じ業界で経験がなくても、他の職種での経験や個人のスキル等を考慮します
•英語必須(流暢に話せてビジネスメールが書ける)*英語でのスカイプミーティングあり
•チームワークに優れ、コミュニケーションを大切にし、他のスタッフと協力し合える
•ファーストペースな環境で働ける
•問題解決能力に優れている
•細かいことに気を配ることができ、複数の業務を同時にこなせる

 

Job Location

  • Tokyo - 23 Wards, Chiyoda-ku
  • Yamanote Line, Kanda Station

Work conditions

Job Type Permanent Full-time
Salary 3.5 million yen ~ 4.5 million yen
Salary Bonuses Bonuses paid on top of indicated salary.
Hourly Rate 年俸は経験や資格等を考慮します。
Work Hours 9:00-17:30
Holidays 土・日・祝日 その他就業規則に準ずる / Sat, Sun, Public holidays
Job Division Reservations
Hiring Company Information

Buffalo Tours Japan Co., Ltd. (DISCOVA)

【Reservations Executive】英語を活かした訪日旅行の予約担当スタッフ(正社員)募集! - 974856

Company Details

Company Type Small/Medium Company (300 employees or less) - International Company
Non-Japanese Ratio About half Japanese

Company Description

DISCOVA is a leading inbound tour operator and destination management company in Asia, hosting hundreds of thousands of journeys annually. We operate in 11 destinations throughout Asia  with sales offices in the United Kingdom, the United States, Australia and Russia. DISCOVA embraces its origins in Asia, leveraging this background to connect travellers with people and cultures in a way that only locals can. Using our knowledge of Asia, and our expertise, we thrive at creating unforgettable experiences unique to every guest.

 

日本オフィス
従業員数:14名 (2019年11月現在)
外国人の割合: 50%