Job ID : 954843 Date Updated : October 16th, 2020

テクニカルサポートエンジニア (サーバー) Technical Support Engineer (Server)

Hiring Company Computer Futures
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 7 million yen ~ 9 million yen

Job Description

Your Responsibilities:

Make every customer interaction a satisfying experience through a professional, outgoing and personable attitude

Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources

Serve as liaison between the customer and the Technical Support team, escalating cases not within own skillsets up the support chain in a timely and effective manner

Provide timely & accurate status updates to customers and relevant internal stakeholders

Represent expectations, intentions, and attitudes of customers and co-workers accurately 

Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies

Assist in ensuring that delivered solutions are documented as knowledge base articles to help make the team successful

Ensures that observed patterns of customer pain-points are highlighted to manager

Informs customers of the appropriate support options that best fit the customer's needs

Perform onsite support for our client (might require travelling)

Professional Qualifications:

Bachelor’s or higher degree in Computer Science preferred, certifications can be used in lieu of a degree

Industry Certification(s) such as Microsoft MTA/MCSA, CompTIA Network +/Security +/Server +/ or Cisco CCNA preferred

Experience with Server Operating systems Server 2008/2008R2, 2012/2012R2, 2016, including installation, configuration and performance optimization

Experience with IPv4 networking, including diagnosis of common errors such as connectivity errors or network congestion

Experience with Microsoft SQL Server, including making backups and monitoring general database health

Experience with enterprise-level data storage technologies including RAID, NAS, SAN, iSCSI, Fiber Channel

Experience with VMware or Hyper-V, including installation, configuration and performance optimization

Must exhibit excellent written and oral communication skills in Japanese and English

Must exhibit ability to explain technical terms without using technical terms, must exhibit ability to explain technical terms via drawings/diagrams

Demonstrate good analytical problem-solving capabilities

Ability to identify patterns and casual relationships

Break down problems into simple terms, and is systematic in the approach to solving simple problems, while always staying focused on solving real-world customer problems

Experience with PC hardware and software installation, configuration, and troubleshooting

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Daily Conversation
Minimum Japanese Level Fluent
Minimum Education Level High-School or Below
Visa Status Permission to work in Japan required

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary 7 million yen ~ 9 million yen
Hiring Company Information

Computer Futures

テクニカルサポートエンジニア (サーバー) Technical Support Engineer (Server) - 954843

Company Description

◇ About Computer Futures

As one of the world's most dynamic and highly regarded IT recruitment consultancies, Computer Futures has the technical expertise, in-depth market knowledge and international footprint to enable our clients to manage change and help our candidates to take their careers to the next level.

Each of our 400+ consultants focuses purely on one specific technology, in one tightly defined geographical area and on either a contract or permanent basis. As a result our business is renowned for offering specialist expertise across several key disciplines within the IT sector. We never take a one-size-fits-all approach to recruitment.

Whether you are an IT professional looking for your next position or an employer looking to add to your team, our experts can provide unique insight and unparalleled access to the best roles and the best people. That's why we place an IT professional every 38 minutes.

To find out how we can help you meet your next recruitment challenge visit