Job ID : 941408 Date Updated : November 20th, 2019

Desktop Support Engineer

Hiring Company Ahead Consulting & Managed Services K.K.
Location Tokyo - 23 Wards
Job Type Contract
Salary 4 million yen ~ 5 million yen

Job Description

Ahead Consulting is looking for an experienced bilingual desktop support engineer as part of our managed service covering international companies in Tokyo to support their mostly Japanese users. The role is roughly 70-80% Japanese, with 20-30% English required, depending on the client. You will work with one or more clients and will be scheduled to work at a particular client on a particular day of the week.

Job Description:

Provide desktop support to users in Japanese, and occasionally in English.

User account management such as setting up or cancelling email and Windows accounts

Troubleshoot general software like Outlook, Skype for Business, Windows

Troubleshoot hardware issues with PCs, desk phone, corporate iPhone, iPad, and multi-function printers

Assist in planning and coordinating for desktop PC projects such as upgrades of Windows and MS Office

Maintain IT asset inventory

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Daily Conversation (Amount Used: English usage about 25%)
Minimum Japanese Level Business Level
Minimum Education Level High-School or Below
Visa Status Permission to work in Japan required

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Contract
Salary 4 million yen ~ 5 million yen
Hiring Company Information

Ahead Consulting & Managed Services K.K.

Desktop Support Engineer - 941408

Company Details

Company Type Small/Medium Company (300 employees or less) - International Company

Company Description

Ahead Group is a specialized technology consulting, managed services, and staffing organization providing services across the APAC region.

Ahead Group supports international clients with strategic positions in Tokyo, Hong Kong, and Singapore. As a long-term partner, Ahead Group provides flexible tailor-made technology solutions for every client. The specialists at Ahead Group have significant industry experience and deliver high quality, effective results.

Company History:
Ahead Consulting was founded in 2014 in Tokyo, Japan, to provide high quality IT services to the finance and insurance industries. Ahead Consulting has since expanded with offices in Hong Kong and Singapore to support regional clients.

Ahead Group Ltd. was established in 2017 as the regional holding company for all Ahead subsidiaries.

Ahead Staffing was established in 2017 as an affiliate of Ahead Consulting to address the need for permanent recruitment and dispatch hiring in Japan.