Job ID : 936259 Date Updated : November 6th, 2019
Top Financial Institution

Voice Delivery Engineer -Finance ボイス デリバリー エンジニア

Hiring Company Ahead Consulting & Managed Services K.K.
Location Tokyo - 23 Wards
Job Type Contract
Salary 10 million yen ~ 12 million yen

Job Description

Ahead Consulting is seeking a person to join our clients Voice Engineering and Deployment Delivery team within Japan.
This role is to primarily focus on upgrading Cisco (CUCM) Systems, Genesys, IVR (Concentrix), P&W(Sweet, WFM) and Verint Voice recording technologies within Call Centers as Technical Project Manager. 
Provide end-to-end management/support to work with the PM (PMO) during requirement definition phase, within the Voice Services team on requirements gathering and analysis, through implementation/migration to post migration user acceptance testing and support.   The candidate must have experience demonstrated experience leading a high profile project delivering some aspect of Call Center (Voice) and/or setup and migration Core CUCM IP Telephony services in a large scale organization.   

Responsibilities;

  • Work closely with the PM (PMO) on constructing of detailed project plans and develop system designs / SoW (Scope-of-Work), technical system design and schedules using established standards and best practices (high level of documentation quality expected) both in Japanese and English
  • Proactively supports the PM (PM) on monitoring project tasks and deliverables (milestones and critical path dates), identifying and resolving issues and assessing variances 
  • Gathers metrics, and develop reports to monitor and track the team’s project tasks/deliverables 
  • Develops and maintain a productive working relationship with project sponsors, partners/vendors and key clients/stakeholders (end user business) 
  • Works with all levels of staff and management to communicate overall project progress and results
  • Be of an escalation point for technical issues and/or queries for the PM, partners/vendors, and team members  

 
Qualifications:

  • Demonstrated ability to identify, understand, and communicate business needs for technical projects
  • Knowledge/ Experience of strong Voice technology (PBX, Voice Recording, IVR, Reporting(WFM,etc), Carrier Technologies, Voice over IP CTI etc)
  • To have knowledge of Cisco(CUCM) based Call Centers, including day to day technical issue escalations, long term planning and solution design, renewal/upgrade project. 
  • To have knowledge of Call Center application and Genesys integration via CTI.  i.e. CRM(+softphone), etc…
  • To have knowledge of Verint Voice recording with Call Centers, including day to day technical issues escalations, long term planning, solution design and , renewal/upgrade project..
  • In depth understanding and experience of the following technologies.
  • CUCM Call Center Solutions
  • Verint Voice Recording Solutions
  • Genesys(+IVR)/Call Center software
  • Avaya Call Center Solutions (useful)
  • Nice Voice Recording Solutions (useful)
  • Avaya/Call Center software. (useful)
  • Experience supporting call center voice solutions
  • Experience working on and managing complex voice projects
  • Experience of managing Voice hardware vendors, manufacturers and Carriers
  • Experience in IT is required (Call Center Infrastructure, Network tecnicical skill would be good to have.)
  • Interact with CUCM, Genesys and Verint distributors to convey organization’s requirements
  • Strong cost management skills including excellent ability with tools such as MS Excel, MS project, etc
  • Experience in understanding and communicating technical concepts to a non-technical audience
  • Ability to interact well with program leadership and senior management; strong presentation skills required
  • Managerial leadership skills, including the ability to mentor, coach and develop staff
  • Having excellent communication skills with a proven track record having an in-depth understanding of business strategy and ability to interact effectively with senior business stakeholders/managers
  • Provide input into the evaluation of vendor proposals

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Daily Conversation
Minimum Japanese Level Basic
Minimum Education Level Associate Degree/Diploma
Visa Status Permission to work in Japan required

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Contract
Salary 10 million yen ~ 12 million yen
Hiring Company Information

Ahead Consulting & Managed Services K.K.

Voice Delivery Engineer -Finance  ボイス デリバリー エンジニア - 936259

Company Description

Ahead Group is a specialized technology consulting, managed services, and staffing organization providing services across the APAC region.

Ahead Group supports international clients with strategic positions in Tokyo, Hong Kong, and Singapore. As a long-term partner, Ahead Group provides flexible tailor-made technology solutions for every client. The specialists at Ahead Group have significant industry experience and deliver high quality, effective results.

Company History:
Ahead Consulting was founded in 2014 in Tokyo, Japan, to provide high quality IT services to the finance and insurance industries. Ahead Consulting has since expanded with offices in Hong Kong and Singapore to support regional clients.

Ahead Group Ltd. was established in 2017 as the regional holding company for all Ahead subsidiaries.

Ahead Staffing was established in 2017 as an affiliate of Ahead Consulting to address the need for permanent recruitment and dispatch hiring in Japan.