Job ID : 933916 Date Updated : August 22nd, 2019
World Leading Insurance Company

User Support Engineer - Insurance ユーザーサポートエンジニア

Hiring Company Ahead Consulting & Managed Services K.K.
Location Tokyo - 23 Wards
Job Type Contract
Salary 6 million yen ~ 8 million yen

Job Description

Ahead Group is looking for a User Support Engineer to join our client in the Health Insurance Industry. Successful candidates will have around 3 years or more of experience providing support in an enterprise level environment. Candidates must also have a good understanding of written and spoken Japanese as well as strong English.

Provide support to Japanese users locally.
Work as the escalation/chase person for off-shore infrastructure teams for deeper issues on Exchange, VMWare, Group Policy, Active Directory, Network, mobile device, video conferencing
ID management (network id application, revocation, password reset, login trouble)
Troubleshooting of general software like Outlook, Skype for Business, Windows
Troubleshooting hardware issues with desk phone, corporate iPhone, iPad, multi-function printer, webcam, video conference system, kiosks
Filing all tickets in Cherwell and Service Now, follow up for escalation and tracking other requests/issues
Project planning and coordination for migration to Windows 10, Cloud-based VM (VDI), application install and signoff checklists
Maintaining IT asset inventory

3+ Years of relevent industry experience
JLPT 2 level Japanese or higher
TOEIC score of 800 or higher

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Contract
Salary 6 million yen ~ 8 million yen
Hiring Company Information

Ahead Consulting & Managed Services K.K.

User Support Engineer - Insurance  ユーザーサポートエンジニア - 933916

Company Description

Ahead Group is a specialized technology consulting, managed services, and staffing organization providing services across the APAC region.

Ahead Group supports international clients with strategic positions in Tokyo, Hong Kong, and Singapore. As a long-term partner, Ahead Group provides flexible tailor-made technology solutions for every client. The specialists at Ahead Group have significant industry experience and deliver high quality, effective results.

Company History:
Ahead Consulting was founded in 2014 in Tokyo, Japan, to provide high quality IT services to the finance and insurance industries. Ahead Consulting has since expanded with offices in Hong Kong and Singapore to support regional clients.

Ahead Group Ltd. was established in 2017 as the regional holding company for all Ahead subsidiaries.

Ahead Staffing was established in 2017 as an affiliate of Ahead Consulting to address the need for permanent recruitment and dispatch hiring in Japan.