Job ID : 924912 Date Updated : July 12th, 2019

Billing Support Engineer

Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary Negotiable, based on experience ~ 10 million yen

Job Description

 

Billing Support Engineer

The company was established in 1993, and is recognized as a leader in software product development by independent research agencies. Headquartered in the United States, the company employs over 19,000+ IT professionals and serves clients worldwide utilizing its award-winning Central, Eastern European global delivery platform, and its locations in 25 countries across 4 continents. In 2013, the company was ranked by Forbes as #6 among America's 25 Fastest-Growing Tech Companies and #2 on the list of America's Best Small Companies: 20 Fast-Growing Tech Stars.
We value individuality and we are highly interested in motivated people with desire to grow, as we do not believe in micro-management.
We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn.

Project description

  • The company provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages. 


Responsibilities

  • Provide timely resolution of client inquiries as the point of contact for Google Cloud Platform customers including billing, trials and cancellations
  • Ask necessary questions in order identify customer issues, determine root cause and provide appropriate resolution
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions and improve the customer experience 
  • Review and improve the quality of localization in materials including online help, websites, customer emails and notifications

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

 

Required skills

  • Strong troubleshooting/problem solving skills
  • Ability to prioritize and multitask work
  • Excellent customer service skills
  • Ability to understand the overview of Google Cloud Platform products with Cloud technologies
  • Ability to adapt to new technologies and get a certification of Google Cloud Platform product overview
  • Ability to perform job functions under stress and pressure
  • Strong verbal and written communication skills and analytical skills
  • Willing to take initiative and be accountable
  • Commitment to continuous self-learning
  • Commitment to document solutions and knowledge gaps as identified
  • Reliability and regular attendance is essential
  • Capability to understand the local culture of business and various technologies in the local customers apply for Japanese, Mandarin Chinese and Korean
  • Work experience for local customers is preferred


Nice to have

  • BA/BS degree preferred. Prior customer support experience for more than couple of years, preferably in Enterprise software
  • Experience working on central helpdesk teams

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience ~ 10 million yen

Hiring Company Information

Company Type Large Company (more than 300 employees) - International Company
Recruiter Company Information

Ahead Consulting & Managed Services K.K.

Billing Support Engineer - 924912

Company Description

Ahead Group is a specialized technology consulting, managed services, and staffing organization providing services across the APAC region.

Ahead Group supports international clients with strategic positions in Tokyo, Hong Kong, and Singapore. As a long-term partner, Ahead Group provides flexible tailor-made technology solutions for every client. The specialists at Ahead Group have significant industry experience and deliver high quality, effective results.

Company History:
Ahead Consulting was founded in 2014 in Tokyo, Japan, to provide high quality IT services to the finance and insurance industries. Ahead Consulting has since expanded with offices in Hong Kong and Singapore to support regional clients.

Ahead Group Ltd. was established in 2017 as the regional holding company for all Ahead subsidiaries.

Ahead Staffing was established in 2017 as an affiliate of Ahead Consulting to address the need for permanent recruitment and dispatch hiring in Japan.