Job ID : 914429 Date Updated : July 16th, 2019
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【香港勤務】 Project Manager (*Sales & Customer service Role)

Hiring Company 【香港】 外資系IT
Location Hong Kong
Job Type Permanent Full-time
Salary 5.5 million yen ~ 7.5 million yen

Job Description

• Support users who are experiencing simple or more complex issues with our products; troubleshoot (technical matters will be passed to other office) and directly answer user questions and route issues that the Project Manager is unable to resolve • Provide educational tutorials and support on the platform’s capabilities and functionality to users; • Capture client product support requests through internal workflow tools to ensure excellent user experience and support business metrics and reporting.

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 50%)
Minimum Japanese Level Native
Other Language Chinese (Mandarin)
日本語必須 + (できれば)中国語(もしくは)英語のいずれか ビジネスレベル
Minimum Education Level Bachelor's Degree
Visa Status No permission to work in Japan required

Required Skills

• Strong technical aptitude and learning ability. • 5+ years previous experience in a client service or operational support environment. • Demonstrated knowledge of functional area. • Superior communication skills, especially in explaining technical terms in a way that non-technical individuals can understand. • High degree of independent problem solving and troubleshooting skills. • Ability to assist in the management of client relationships as well as the ability to train clients on the various components of systems

Job Location

  • Hong Kong

Work conditions

Job Type Permanent Full-time
Salary 5.5 million yen ~ 7.5 million yen

Hiring Company Information

Company Type Large Company (more than 300 employees) - International Company
Recruiter Company Information

JAC Recruitment Hong Kong

【香港勤務】 Project Manager (*Sales & Customer service Role) - 914429

Company Description

JAC Recruitment Asia 
Delivering talented Human Resource to our clients, throughout Asia and across the globe.

Moving with the times people, companies and society are always changing. Times may change, but JAC Recruitment's guiding philosophy to introduce individuals who will bring dynamism to our client’s business has never wavered.

Since 1975, when we became the first Japanese recruitment agency to commence business in the UK, we have subsequently opened offices in Singapore, Japan, Malaysia, Indonesia, Thailand, China, Korea, Hong Kong and Vietnam and have become a truly International Recruitment Consultancy whilst still maintaining important strong local foundations in each of our operations.

A thorough understanding of our clients' needs and a deep-rooted understanding of culture, lifestyle and business practices in each country has enabled us to introduce and place many exceptional individuals over the years.

We have developed our business through an international corporate culture of being a Japanese agency established in the UK. It is this culture which makes JAC Recruitment truly International.

Through our highly specialized consultants, we have gained the reputation for matching people and companies together across industries and across the globe.

Our network of branches throughout Asia and in the UK allows us to source the highest caliber professionals from all over the world for clients, and also enables us to find international appointments for candidates with the aspirations, skills and language ability to work overseas in today's global marketplace.

As a major recruitment agency, we make the most of our size and track record, our global network and our corporate culture to deliver recruitment solutions to our clients.

New employees bring growth to a company which can then bring vitality to both the Asia region and the wider world.