Job ID : 897435 Date Updated : July 16th, 2019

Technology Consultant

Hiring Company DocuSign Japan K.K.
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 8 million yen ~ 11 million yen

Job Description

The Technical Consultant acts as the primary technical subject matter expert in support of customers and partners deploying eSignature solutions on the DocuSign Agreement Cloud platform. The successful candidate will therefore have a proven ability to understand complex business requirements and design technical solutions to meet those needs. The role is responsible for ensuring successful outcomes to implementation projects, either by assisting in the deployment of DocuSign’s out-of-the-box connectors or providing specialist knowledge of DocuSign API’s in support of custom integrations.

The Technical Consultant will be capable of developing technical solutions and understand data and network security. The role will facilitate communication among project teams and other stakeholders, manage enhancement requirements and escalations and drive projects to successful completion. The successful candidate will play a critical part in the continued success of the Japan Professional Services team.


  • Provide technical consulting, business consulting and product expertise to customers enabling the delivery of comprehensive eSignature/Agreement Cloud solutions
  • Facilitate technical discussions and white-boarding for project integrations and technical solutions, often across multiple applications
  • Design and develop custom integrations for customers based on requirements when necessary
  • Determine the scope of proposed solutions and identify the customer and DocuSign resources required to achieve successful outcomes
  • Identify use cases, roles and other business requirements for each project
  • Ensure DocuSign sales, account management, and support have appropriate tools to sell and support the Professional Services offerings
  • Produce and manage client-facing documentation
  • Conduct implementation pilots and help customer envision final solution
  • Train new clients on the essentials of DocuSign systems to get them started on implementations
  • Ensure timely and accurate billing in coordination with Finance Department
  • Identify areas for process improvement within the Professional Services organization and make recommendations to Management
  • Produce technical proposals
  • Develop risk mitigation plans

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 50%)
Minimum Japanese Level Fluent
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills


  • Minimum of 3+ years of strong software design and development experience within ideally Web Services
  • Experience developing technical solutions with Internet technologies including XML (WSDL), Web Services (REST, SOAP), and software technologies including .NET, Java, PHP, Ruby, etc
  • Strong verbal and written communication and customer handling skills
  • Experience delivering commercial projects via service organizations
  • Proven track record of delivering projects/products to market
  • Background in software development and Software-as-a-Service systems would be ideal
  • Experience working with directly with business/customers to understand business needs and applying technology solutions to those requirements
  • Ability to identify and resolve ambiguity
  • Experience working with source control systems (SVN, SourceSafe etc.) would be ideal
  • Experience using CRM solutions such as and or related technology (Apex, VisualForce, VFP,, etc)
  • Bachelor’s degree in Computer Science, Electrical Engineering or equivalent
  • Good communication skills in Japanese (fluent to native-level) and English (business-level)

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary 8 million yen ~ 11 million yen
Salary Bonuses Bonuses paid on top of indicated salary.
Hiring Company Information

DocuSign Japan K.K.

Technology Consultant - 897435

Company Details

Company Type Large Company (more than 300 employees) - International Company

Company Description

Since its inception in 2003, DocuSign has pioneered the development of the eSignature. Today we offer the world’s No. 1 eSignature solution as the core part of our broader platform for automating the agreement process.

Our value is simple to understand: the traditional, paper-based agreement process is manual, slow, expensive, and error-prone. We eliminate the paper and automate the process, allowing companies to now measure turnaround time in minutes rather than in days, substantially reduce costs, and largely eliminate errors.