Job ID : 890758 Date Updated : July 3rd, 2020
Fast-paced IT Job.Trading Floor Support

Desktop Support - Fortune500 Finance Institution Clients

Hiring Company EIRE Systems
Location Tokyo - 23 Wards, Minato-ku
Salary 4.5 million yen ~ 6.5 million yen

Job Description

Take the next step in your IT Support Career!

Test your techncial skills and customer service skills in this exciting Desktop Support Engineer role supporting the Trading floor users of a multinational, Fortune 500 banking / financial services institution.

You will work with other IT team members to support Japanese and English systems including:

  • Installation of software and patches,
  • Building/configuration of laptop and desktop computers,
  • General support for the Windows environment,
  • Active Directory System Administration,
  • Microsoft Office troubleshooting (especially Excel)
  • Email (MS Exchange/Outlook).
  • End-user hardware support (e.g. PC/Monitors, mobile/smartphones). 
  • First contact point for external/in-house financial applications

You will be quick to resolve issues either on the phone or face to face. You will have the confidence to deal with people in an extremely fast paced environment and enjoy the technical mix this role has to offer.

On offer is the chance to join a great team, with continuous encouragement and support in upgrading your knowledge and level of responsibility.

Candidates should be based in Japan, available for interview, and be able to start this position quickly.




  • PC(Windows 7/10):ハードウェア/ソフトウェアの問合せ対応・トラブルシューティング
  • 金融専用端末、モバイル機器、IP電話、その他IT周辺機器の問合せ・トラブルシューティング
  • ハードウェアの修理・キッティング
  • PCセットアップ・アプリケーションのインストール
  • Active Directoryシステム管理
  • IT資産の管理

『ITスキル X 英語』を活かしながら、さらにレベルアップを目指せる環境です。

General Requirements

Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Daily Conversation
Minimum Japanese Level Business Level
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills

Technical Skills: 

  • Windows 7/10 and understanding of Windows networked environments including DHCP, TCP/IP and Windows registries (relevant Microsoft certification preferred)
  • Remote Access support experience
  • Hardware repair including hard disk, video card, and power supply replacement

"Nice to have" Technical Skills:

  • Knowledge of Virtual Desktop Infrastructure (VDI), Thin Client technologies and Citrix solutions
  • Knowledge of Market Data applications (E.g. Bloomberg, Reuters, Quick, Factset) is a plus but not required.

Ability to adapt to and perform all required duties working in a pressured, fast-paced enterprise IT environment is a must.

Language Skills:

Professional level verbal/written communication skills in Japanese and an Intermediate-to-advanced level of English.


  • PCユーザーサポート・トラブルシューティング(対面)の経験 
  • PCおよびOS・アプリケーションの更新作業の経験
  • Windows 7/10の知識
  • Windowsのネットワーク環境の理解(DHCP、TCP/IP、Windowsレジストリ)
  • ハードウェアの修理経験(ハードディスク、ビデオカード、電源など)
  • リモートアクセスの経験
  • フットワークよく仕事を進められる方
  • 中級レベルの英語力


  • 業務で英語を使用した経験
  • Microsoft、Ciscoなどのベンダー資格(MCP/CCNA)

Job Location

  • Tokyo - 23 Wards, Minato-ku

Work conditions

Salary 4.5 million yen ~ 6.5 million yen
Outsourcing Company Information

EIRE Systems K.K.

Desktop Support - Fortune500 Finance Institution Clients - 890758

Company Details

Company Type International Company
Non-Japanese Ratio About half Japanese

Company Description

EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Japan and throughout the Asia Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of projects and IT services assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

  1. IT Services
  2. Project Management

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems continues to increase its local, regional and global expertise. We have established offices in Tokyo, Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific region.