Job ID : 885443 Date Updated : April 17th, 2019
High Salary

Technical Support Engineer

Hiring Company 非公開
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 8 million yen ~ 10 million yen

Job Description

Company Profile:

Our client is an American engineering software company

Responsibilities:

  • Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of increasingly complex problems, in order to improve customers' productivity and satisfaction with their products
  • Personally own the customer support experience, practice active listening skills and respond positively to situations requiring cooperation, courtesy and tact
  • Collaborate with product development to improve their products and the customers' experience using these products
  • Participation in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth
  • Instruct introductory and/or intermediate training classes on the usage of their simulation products
  • Track and document inbound support requests and ensure proper notation of customer problems or issues

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Fluent
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

  • Bachelor's degree in engineering or other technical discipline
  • A minimum 3 years of experience in an engineering software environment
  • A minimum of 4 years of experience in use of relevant their software or other commercial software (can be obtained or partially obtained in a university setting)
  • Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
  • Ability to work independently, as well as with others in a diverse team environment
  • Demonstrated ability to manage multiple projects and to communicate effectively with customers
  • Demonstrated skills in writing and presenting in fluent English

PREFERRED QUALIFICATIONS:

  • MS or PhD degree is a plus
  • A minimum 4 years of experience in an engineering software environment is a plus
  • Must have passion and drive for personal technical excellence and high performance
  • Must have customer service aptitude and maintain customer focus
  • Ability to travel up to 20%

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary 8 million yen ~ 10 million yen
Work Hours 会社規定に準ずる

Hiring Company Information

Company Type International Company
Recruiter Company Information

PERSOL CAREER CO., LTD.(Bilingual Recruitment Solutions)

Technical Support Engineer - 885443

Company Description

バイリンガル・リクルートメント・ソリューションズは、日本に拠点を置く人材紹介会社であり、パーソルキャリア株式会社に所属しています。私たちは、多国籍企業であるお客様に対し、多言語に対応可能なプロフェッショナル人材の紹介サービスを以下の領域において提供しております。

  • 会計
  • 銀行および金融
  • 人事
  • 販売およびマーケティング
  • サポートおよびアドミニストレーション
  • 情報技術

バイリンガル・リクルートメント・ソリューションズは、パーソルキャリア株式会社のグローバル人材に特化した人材紹介部門です。パーソルキャリア株式会社は現在、アジア全域に4,700人を超えるスタッフを擁していて、2万社を超える企業と業務提携を結んでおり、日本で第2位の規模の人材紹介会社です。私たちは、数十年に及ぶ取引関係とネットワーク構築を利用して、採用企業様と候補者様に最適な人材紹介サービスをご提供することを目指しています。

Bilingual Recruitment Solutions is the international recruitment arm of PERSOL CAREER CO., LTD.. The group currently employs over 4,700 staff throughout Asia and has partnerships with over 20,000 companies making it the second largest permanent placement agency in Japan. We aim to leverage decades of business relationships and networking so as to provide clients and candidates with an unrivaled recruitment service.

We specialize in placing multilingual professionals into multinational firms within the following areas:

  • Accountancy
  • Banking & Finance
  • Engineering
  • Executive Management
  • Human Resources
  • Life Sciences
  • Sales & Marketing
  • Support & Administration
  • Supply Chain
  • Technology