Job ID : 884687 Date Updated : November 11th, 2019
Opportunity to develop your HR Career

HR Shared Service Specialist

Hiring Company A leading Pharmaceuticals company
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 5 million yen ~ 7 million yen

Job Description

This is a Shared Service Specialist position. 
The Shared Service Specialist, is responsible for routine customer service inquiries related to the service catalog (e.g., HR, Payroll, Benefits, etc.) and provides Employee Self-Service and Manager Self-Service support.  The role opens tickets / cases, and answers HR customer questions through the assistance of standard screens, scripts, and developed procedures for inquiry resolution. 

Answers general questions and redirects misplaced calls.
Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to assist in answering Employee and Manager inquiries and resolving Employee and Manager HR challenges.
Guides HR Employee Self-Service and Manager Self-Service transactions.
Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed.
Inputs data into Workday to transact on customer requests.

General Requirements

Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills

Familiarity with HR services / processes
Familiar with HRIS (Workday, Time and Attendance and other HR systems)
Ability to learn organization specific knowledge around HR processes and scope of services



DKA JO-190415-187787

Job Location

  • Tokyo - 23 Wards

Work conditions

Job Type Permanent Full-time
Salary 5 million yen ~ 7 million yen

Hiring Company Information

Company Type Large Company (more than 300 employees) - International Company
Recruiter Company Information

RGF Professional Recruitment Japan

HR Shared Service Specialist - 884687

Company Description

RGF Professional Recruitment Japan provides bilingual professionals to multinational corporations. We are functional recruiters focusing on Finance & Accounting, Banking, Legal, HR & GA, Logistics, Telecoms, Sales & Marketing, and Technology.