Job ID : 878330 Date Updated : May 15th, 2019
Use Japanese, English and even Chinese !

Customer Success Manager - for Swedish Company!

Hiring Company Pharma Consulting Group
Location Tokyo - 23 Wards, Chiyoda
Job Type Permanent Full-time
Salary 4 million yen ~ Negotiable, based on experience

Job Description

We are looking for Customer Success Manager supporting our internal organization, our sub-contractors and our worldwide customers. The role includes performance, validation and quality check of study setups, and project management for study setups that we out-source to sub-contractors. The role also includes participation in defining user requirements and user acceptance tests for new product releases. This company is a Swedish company and has a great work life balance. 

You will be a part of our Professional Services and Partner Support team, and work closely with our business functions Sales & Marketing, System Development and Product Management. PS&PS department consist of 1 manager and 1 product specialist.  The department reports to the COO at HQ in Sweden.  Current members are 37 and 40 years of age, 1 male 1 female. You will use English in communication with HQ regarding support issues and requirements from customers. This is an excellent chance to utilize your Japanese, English and even Chinese skills, as there are communication between China office too. 

Role Description

Building and validation of study setups, project management, training and technical support for customers, product development, sales support. The position gives a unique opportunity to be part of a small global company.  Working for a Swedish company there is a lot of freedom which also comes with taking responsibility for your own work.  The work culture require individual decision making, which is very different from the top-down structure of Japanese companies.  If you are a person that like to take responsibility and solve issues without always having to ask for permission the position would be a great fit.

  • Database setup- Based on a protocol, and other study specifics like CRF templates, you will perform a study setup
  • Validation- Validation of a study setup (compared to protocol, work flow, logical checks, etc)
  • Quality Control- Performance of QC of setup
  • Documentation- Participate in the producing of system documentation and manuals
  • Viedoc Support- Supporting customers in study setups and performance of studies that have gone live
  • Training- Participate in internal training of Product specialist
  • Sales support- Assist in technical sales activities and proposals
  • Project management- Manage a team performing above study setup, validation, qc and documentation of a project

General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Daily Conversation
Minimum Japanese Level Fluent
Other Language Chinese (Mandarin) - Business Level
if possible, better to have Chinese (Mandarin)
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Must :

  • Minimum of 5 years of relevant work experience
  • Fluent Japanese and daily conversational English
  • Skills in written and spoken English and local language

Preferred :

  • Knowledge of clinical trials
  • Knowledge of relevant clinical trials guidelines
  • Knowledge of clinical data management
  • Skills in JavaScript programming
  • Project Management

In Addition :

Work location: 3-9-2 Iwamotocho, Chiyoda-ku, Tokyo PMO Iwamotocho 2F
Nearest Stations: Iwamotocho Station
Employment Type: Full time permanent
Probation Period: 6 months
Salary Payment: Monthly
Incentive/Bonus: Included in the salary indicated
Salary Range: 4-7M yen (negotiable) a year
Salary Raise: Once a year annually depending on review
Working/Break Time: Core hours 11:00 - 16:00 (8 hours plus lunch)
Holidays: Saturday, Sunday, National Holidays, Year End Holidays
Paid holidays: 10 days a year private (2nd year 20 days)
Commutation Allowance: Fully paid
Benefits Program: (Health Insurance, Employee's Pension, Employment Insurance and Industrial Injury Insurance)


Job Location

  • Tokyo - 23 Wards, Chiyoda
  • Toei Shinjuku Line, Iwamotocho Station

Work conditions

Job Type Permanent Full-time
Salary 4 million yen ~ Negotiable, based on experience
Salary Bonuses Bonuses included in indicated salary.
Work Hours Core hours 11:00 - 16:00 (8 hours plus lunch)
Holidays Saturday, Sunday, National Holidays, Year End Holidays
Job Division Professional Services & Partner support
Hiring Company Information

Pharma Consulting Group

Customer Success Manager - for Swedish Company! - 878330

Company Details

Company Type International Company

Company Description

About the company

PCG Solutions develops and markets software solutions for clinical trials and patient registries as SaaS (Software as a Service). The service is based on the product Viedoc which so far has been used in more than 1000 clinical studies in 60 countries with more than 380.000 patients worldwide. The next generation of the product platform, Viedoc 4, provides unique and modern solutions to the industry, and is currently being introduced on a broad scale to the global market.

PCG Solutions has offices and presence in Uppsala (Sweden), Åbo (Finland), Tokyo and Shanghai, and has strategic partners in India, Germany and USA. The Uppsala office is the head office from where development and operations are being managed. The company is characterized by an innovative approach, creativity, and is striving to evolve the processes for how clinical trials are being conducted.

Japan is a key market for PCG Solutions. The affiliate in Japan (Pharma Consulting Group Japan KK) has had a rapidly growing business since the start in 2009, focusing on sales, marketing, service, and support.

The owners of the company started off their journey by founding a company that is now a customer of PCG Solutions. As all owners are active in the company, there is a solid competence, business, and domain knowledge about what our customers actually need.

PCG Solutions is expanding quickly. With head office in the central parts of Uppsala, an externally appointed CEO, a number of completed recruitments to increase bandwidth, PCG Solutions are prepared for continued growth. PCG Solutions has a strong foothold in the Nordic countries and in Europe. Since 2014 PCG Solutions is established in Shanghai, and since 2016 in the USA.

At PCG Solutions, our staff is our number-one priority. We enjoy a friendly and generous working environment with reliable, unpretentious, and humble colleagues who respect customers, as well as each other. We expect everyone in the company to make successful decisions/actions by being responsive, well prepared, punctual, and good-humoured. Our values are: Understand the customer, be reliable, have fun :-)