Job ID : 834253 Date Updated : June 18th, 2019
Global Company, Work-life balance

Help Desk

Hiring Company A leading Data Center Company in Tokyo
Location Tokyo - 23 Wards, Koto-ku
Job Type Contract
Salary 4 million yen ~ 5 million yen

Job Description


  • Receive and log support calls. Works with customer to assign initial severity level to the problem and initiates the case resolution workflow
  • Perform first level problem determination to identify and isolate failure point including hardware, network, application, training and / or documentation
  • Work as part of a high performance support team to ensure that system enhancements and defect corrections work properly and meet the user’s requirements
  • Resolve product support questions, issues, and failures
  • Maintain strong adherence to Service Level Agreements
  • Review and update knowledge base and technical support documentation to reflect current technical information on product
  • Work independently with minimal direct supervision
  • Ability to adjust to multiple demands, shifting work priorities, adversity and change
  • Ability to complete the assignment on schedule
  • Support organizational metrics to indicate individual and departmental performance to requirements.
  • Other duties and special projects as assigned.

General Requirements

Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 75%)
Minimum Japanese Level Business Level
Minimum Education Level Associate Degree/Diploma
Visa Status Permission to work in Japan required

Required Skills


Work History:

  • Minimum of 1 year of successful technical support/call center experience.
  • IT Infrastructure experience, good to have.

Required Skills

  • Fluency in Japanese and English (writing, reading and speaking)
  • Experience in a fast-pace environment, need good time management, solid communication skills, and quick response
  • Excellent organizational, and support case management skills
  • Strong understanding of Customer Support and Call Center Best Practices
  • Hands-on experience providing end-user support in a high availability, mission critical support operation. Managed Services Support experience is a plus
  • Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization
  • Ability to interface with external contacts while favorably representing Jibe in the marketplace
  • Strong knowledge of standard hardware & software configurations, Storage and Computing preferred
  • Successful communicator at all levels using all media, with excellent interpersonal skills.
  • Demonstrates skill, knowledge and understanding of company, products, job duties, and appropriate work methods.

Job Location

  • Tokyo - 23 Wards, Koto-ku

Work conditions

Job Type Contract
Salary 4 million yen ~ 5 million yen
Salary Bonuses Bonuses included in indicated salary.
outsourcing company information

Huxley Associates

Help Desk - 834253

Company Details

Company Type Large Company (more than 300 employees)

Company Description

Founded in 1995, Huxley Banking and Financial Services is an international recruitment agency.

Our extensive global connections, including over 350 consultants based worldwide, enable us to work strategically to develop and deliver bespoke solutions designed to meet your specific recruitment needs, wherever you are in the world.

From our office in Tokyo we provide staffing solutions to the Banking & Financial Services industry. Our clients vary from local to global based organizations in Banking, Insurance, Financial Technology Companies, Financial Consultancies, Financial Software Vendors and Financial Services organisations.

We offer a variety of solutions including permanent recruitment, contingency & retained search, executive search, talent management consultancy, contract recruitment & payroll services, outsource projects & project based processes and end to end managed agency.

Our network is aligned to the functions within our clients' organisation from experienced professionals to C level positions:

  • Technology
  • Quantitative Research & Analytics
  • Risk Management
  • Regulatory & Compliance
  • Middle Office
  • Finance
  • Product Managers & Program Managers
  • Project Management & Business Analysis