Bilingual SAP Service Delivery Manager / AMS Manager. - 739024

Bilingual SAP Service Delivery Manager / AMS Manager.

Bilingual SAP Service Delivery Manager

Job Information

Hiring Company Name
Capgemini Japan K.K.
Capgemini Japan  
Job ID
Company Type
Large Company (more than 300 employees) - International Company  
Non-Japanese Ratio
Majority Non-Japanese
Job Type
Temp to Perm  
Negotiable, based on experience
完全週休2日制(土・日・祝祭日)*Projectによって祝日出勤あり。 有給休暇
January 14th, 2019 08:50

General Requirements

Minimum Experience Level
Over 6 years  
Career Level
Mid Career  
Minimum English Level
Business Level  
Minimum Japanese Level
Business Level  
Minimum Education Level
Bachelor's Degree  
Visa Status
Permission to work in Japan required  

Job Description

SAP Service Delivery Manager - AMS Manager


Provide application management service as service delivery manager to the client (the following are examples of key responsibilities) 

  • Ensure Capgemini is honoring all delivery and service commitments to the client as defined in the Agreement
  • Ensure effective and satisfactory resolution of all client concerns and issues
  • Ensure delivery according to the contractual obligations
  • Champion deployment of operational best practices
  • Monitors, analyzes, forecasts and reports on contractual commitments for the Application Management Service Lots including compliance issues and contract violations
  • Service Level Management: Service Level performance monitoring and metrics
  • Ensure client centric behavior by all client facing members
  • Support Capgemini team in the Services being provided
  • Planning for change, technical and component strategy
  • Overall responsibility for remote delivery of the Services and ensuring high quality service delivery from all Capgemini personnel
  • Conduct periodic operational/performance reviews in accordance with the Agreement
  • Participate in the client demand management process as requested to prioritize major and minor enhancement work
  • Be responsible for on-boarding of new team members including but not limited to compliance training
  • Support SAP business development through RFP response, proposal development, and/or oral presentation etc.
  • Participate in Capgemini enterprise solutions practice community by exchanging the knowledge and experience across SAP practitioners

Work Location: Kanagawa Prefercture / Yokohama (Ebina)

Required Skills

Necessary skills and experience

  • Bilingual skill (Native level Japanese/Business level English for speaking/listening/writing/reading)
  • 6+ year experiences as SAP Service Delivery Manager or Project Manager at global SAP projects.
  • ITIL or equivalent service management knowledge such as incident management, problem management, change management and release management
  • Communication skill, Good Interpersonal skill and flexibility
  • Experience in working with offshore team
  • Experience to use ticket management tools such as ServiceNow, Remedy
  • Understanding of SAP system landscape and impact on other countries running on the same SAP instance

Company Description

With almost 190,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion.

Capgemini Japan K. K. , established in 2012, offers an array of integrated services that combine top-of-the-range technology with deep sector expertise. We help your organization transform in order to improve your performance and competitive positioning in the following industries, focusing on a suite of key offerings.

Our seven core Values provide the basis for our rules of conduct within our teams: Honesty, Boldness, Trust, Freedom, Solidarity/Team Spirit, Modesty and Fun. Today, these values are at the heart of our identity as a socially responsible company. They shape our sustainable ethical culture and encourage a mindset which encompasses integrity and ethical behavior. We rely on our top management's leadership and our local teams' participation to ensure these values have global reach and relevancy.

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