Technical Support Engineer/テクニカル・サポート・エンジニア - 664065

Technical Support Engineer/テクニカル・サポート・エンジニア

User your English ability

Job Information

Hiring Company Name
Coates Group
Job ID
Support Team  
Company Type
Small/Medium Company (300 employees or less) - International Company  
Non-Japanese Ratio
About half Japanese
Job Type
Tokyo - 23 Wards, Minato-ku
Train Description
Ginza Line, Gaien Mae Station
Negotiable, based on experience
Work Hours
Occasional holiday, weekend work
October 13th, 2017 08:50

General Requirements

Minimum Experience Level
Over 1 year  
Career Level
Entry Level  
Minimum English Level
Business Level (Amount Used: English usage about 50%)  
Minimum Japanese Level
Business Level  
Minimum Education Level
Bachelor's Degree  
Visa Status
Permission to work in Japan required  

Job Description

A key requirement for this role is flexibility around working hours, as you will be required to work weekends and after-hours as part of a rotating roster.


Key Duties/Responsibilities

  • Provide phone and email support, remote assistance to clients
  • Liaise with external clients and internal stakeholders to provide solutions and ensure service agreement compliance
  • Troubleshoot, resolve software/hardware/network issues
  • Identify and diagnose bugs. Collaborate with the development team to ensure resolution
  • Address and resolve support tickets through our ticketing system
  • Build, maintain media player hardware / software (assembly, installation of components)
  • Document knowledge, workflows for future internal/external use in English and Japanese
  • Ad hoc internal and external hardware and software projects

Competencies and Attributes 

  • Superior customer support skills and a keen desire to help customers to analyze, resolve issues
  • Strong communication skills in English (verbal, written) and preferably Japanese
  • Flexibility around working hours – periodical weekend/after-hours work required
  • Focused drive to independently cultivate new technical abilities, solve problems under pressure
  • Multi-tasking, time management skills
  • Organization skills, ability to follow detailed processes
  • Ability to thrive within a closely-knit intl. team, forge productive relationships with colleagues

Required Skills

Experience and Skills Required 

  • Background in IT systems
  • Experience providing level 3 support to external clients
  • Experience in Linux environments, ideally Debian-based
  • Experience with computer hardware, software support in networked environments
  • Familiarity with decoupled software architecture, cloud systems
  • Scripting, shell skills desirable
  • Some familiarity with web development desirable (Javascript, CSS)

Company Description


Founded in 1963, Coates applies technology and solutions to deliver relevant, personalized digital merchandising content for quick service restaurant brands (QSR) and the retail industry. Coates’ data-driven CMS software Switchboard, self-order kiosks, digital drive thru’s and outdoor displays are used by leading brands across 35 global markets. The privately held company is headquartered in Australia with offices in Japan, India, China and U.S. operations are based in Chicago.

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