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Job ID : 597480 Date Updated : January 27th, 2022
Are you passionate about SW Security?

【イギリス本社】 テクニカル・アカウントマネージャー / Technical Account Manager

Hiring Company ソフォス株式会社
Location Tokyo - 23 Wards, Minato-ku
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

Duties and Responsibilities:

  • Acting as a Sophos "ambassador" to a defined list of Technical Account management
  • Addressing customer questions in a comprehensive manner to ensure customer satisfaction
  • Providing production support for a range of issues by severity
  • Sophos products setup and configuration
  • Sophos products installation/configuration
  • Tuning of site-specific Sophos products configuration
  • Conduct in-depth needs analysis (via phone, email or in person) with customer technical administration and technical management to determine requirements and specifications of solution in line with Sophos best practices
  • Design custom tools/products in accordance with PM/GES (Global Escalation Support) requirements and approval process
  • Writing custom scripts when required
  • Assist customer technical staff in design and architecture of high-complexity prospect solutions based on appropriate sizing and resiliency guidelines and engineering best practices
  • Address high volume of customer questions and requirements in a quality driven, time sensitive, comprehensive manner to ensure prospect satisfaction - solutions will come from personal knowledge/experience, co-workers, and knowledge base systems. Work to understand the underlying business drivers/pains behind questions, and address them as appropriate.
  • Assist and manage frequent technical evaluations by working with customers through proof of concept testing and implementation with the goal of a strong recommendation
  • Supporting the sales process, where appropriate, by offering technical knowledge
  • Compiling report for customer to explain the root case, how to resolve and prevention from re-occurring
  • Designing and delivering customer training classes for Sophos products solutions
  • Occastional internal product training for sales staff, SE team, other organizational teams. Write training materials and/or whitepapers for both internal and external consumption.
  • Eliciting customer requirements and specific needs
  • Providing feedback to Product Development to enhance Sophos products
  • Providing guidance and leadership to other members of the team
  • Coordinate/attend meetings with the client and provide feedback to GES/PM when necessary

Special Conditions:

  • This position will require frequent travel
  • Providing emergency point of escalation via mobile phone

Organizational Responsibility:

  • Reports to Manager, Global Support Services Japan
  • Interacts with Technical Support, Global Escalation Support, Sales, Sales Engineering

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Skills and Experience​:

  • Technical consulting experience 
  • Working to project/deliverable deadlines
  • Providing technical support to customers on an enterprise level
  • System support and/or administration experience
  • Comprehensive experience with enterprise networked environments and  enterprise networking technologies (LAN/WAN, routers, gateways, firewalls, DNS, LDAP, SQL, Apache)
  • System administration/support experience in Unix, Windows and Linux
  • Windows 2003/2008 Server and/or Macintosh environments
  • Scripting for Unix and Windows
  • Software test experience on VMWare or other virtual environment
  • Exceptional troubleshooting skills – qualification and priority assessment
  • Understanding of software development, release process and lifecycle
  • Understanding network protocols TCP/IP, SMB, HTTP, FTP, SMTP, DHCP
  • Excellent communication skills (verbal  and written)
  • English skill: intermediate (TOEIC 750 or higher)
  • Strong presentation/demonstration/teaching skills

Desirable Skills:

  • Dealing with enterprise sales processess
  • Experience in security (any level/type of security is acceptable.)
  • Strong understanding of how organizations use security solutions
  • Ability to perform needs assessment, elicit customer requirements, and define project deliverables
  • Basic understandings of End Point, Firewall, IDS/IPS, VPN, and WAF
  • Project management skill.

Education and Certification:

  • Bachelor’s degree in CS or equivalent work experience
  • Preferred: CompTIA Security+, Network+, MCP or MCSE certification

Job Location

  • Tokyo - 23 Wards, Minato-ku
  • Nanboku Line, Roppongi Itchome Station

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Hiring Company Information


【イギリス本社】 テクニカル・アカウントマネージャー / Technical Account Manager Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Details

Company Type International Company

Company Description

Sophos is a worldwide leader in next-generation cybersecurity, protecting more than 500,000 organizations and millions of consumers in more than 150 countries from today’s most advanced cyberthreats.

Powered by threat intelligence, AI and machine learning from SophosLabs and SophosAI, Sophos delivers a broad portfolio of advanced products and services to secure users, networks and endpoints against ransomware, malware, exploits, phishing and the wide range of other cyberattacks. 

Sophos provides a single integrated cloud-based management console, Sophos Central – the centerpiece of an adaptive cybersecurity ecosystem that features a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity vendors.

Sophos sells its products and services through reseller partners and managed service providers (MSPs) worldwide. Sophos has major hubs around the globe. More information is available at www.sophos.com