Chinese Language Customer Support

＜About Us＞
◆Who We Are
We are ZenGroup, a global e-commerce company based in Osaka serving customers all around
the world. We are a diverse team representing 32 nationalities, 6 continents, and providing our
services to the world in 19 languages.

◆What We Do
・We connect Japan to the rest of the world by providing a marketplace for foreigners to enjoy
Japanese products in 19 languages through our ZenMarket proxy buying platform.
・Via our ZenPop service we offer a subscription box service delivering highly curated boxes of
snacks, stationery supplies and other goods all over the world.
・For Japanese brands looking to break into the world of ecommerce we offer our ZenPlus EC-
Mall where the best of “made in Japan” can market their goods to a global audience.
・Japanese companies seeking solutions to improve their advertising strategies towards foreign
markets can utilize ZenPromo, our ad consulting service.

◆Why We Are Hiring
We have been running a Chinese-language version of ZenMarket, making it easier for our
Chinese customers to access Japanese products. To maintain our commitment to serving our
customers in China, we're looking for a friendly and enthusiastic team member to join our
customer service team. In this role, you will have the opportunity to advance your career by
applying your trilingual skills to communicate with both our internal team and our international
customers.


◆Position Title
・Chinese Language Customer Support
◆Duties Include
・Responding to customer inquiries
・Coordinating with various teams to answer customer questions and solve customer problems
・Supervising part-time operators
・Other related tasks（Translation, etc.）
◆Example Day at Work
9~10 Morning routine: Get coffee, say hi to everyone, briefly review internal messages from the
day before, and begin working on customer support tickets.
10~12 Catch up: Handle outstanding Chinese tickets that came in overnight, and continue with
ongoing translation tasks.
12~13 Lunch Break
13~14 Squad up: Finish prior translation tasks, and help other departments with any other minor
tasks, or new translation requests.
15~17 Cross-Team Ticket Assistance: Support team members with resolving outstanding tickets
across various languages (English, Japanese, etc.).
17~18 Wrap up: Complete any remaining tickets for the day, communicate with your overseas
operators and answer any questions before going home for the day.

＜Who We Are Looking For＞
◆Personality
・Someone with good communications skills, with experience working in an office and who
brings a positive attitude to their work
・Someone excited to grow with us ambitiously as we continue to expand
・Someone able to cooperate with people of many different ages, nationalities, and backgrounds
in a professional setting.

◆Must-Have Skills
・Native Level Chinese
・Business Level Japanese（JLPT N2 or higher）
・Business Level English

◆Preferred Skills
・Able to type and read Traditional Mandarin
・Experience working in small to medium sized companies
・Experience working in e-commerce companies or working as customer support
・Basic knowledge of HTML
・Other language skills

◆Employment Type
・Permanent Employee (Full Time)
※ Probationary period of 3 months
・On-site work (Remote Work not available)
◆Working Hours
・9:15 ~ 18:15
→Two days off per week.
Year-end and new years holidays
26 paid days off per year (Increases year over year)
◆Salary
・￥250,000+ per month （Based on previous experience and ability）
・Bonus twice a year (June and December)
◆Benefits
・Raise once per year
・Transportation Allowance (Up to ￥30,000 per month)
・Overtime Pay (Paid by the minute)
・Unemployment Insurance, National Health Insurance, Worker’s Accident Insurance
・Business casual dress code（No suit required）
・Relocation Allowance: ¥100,000 available for applicants relocating to Osaka from outside the
Kansai region.