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Job ID : 1469356 Date Updated : June 17th, 2024
Basic IT support knowledge/experience OK

Deskside Support Engineer 大阪|devices, infra troubleshoot

Hiring Company Adameve Japan
Location Osaka Prefecture
Job Type Permanent Full-time
Salary 3.5 million yen ~ 5 million yen

Job Description

Are you an experienced Desktop / Network Support Engineer looking for an exciting opportunity in IT industry? AdamEve Japan is urgently hiring for full-time positions in Osaka 

In this role, you will be responsible for handling daily technical support activities for desktop systems. This includes the installation of Windows 10, configuration of desktop computers, and testing of network connections. You will play a crucial role in setting up and testing desktop software applications and internet browsers, ensuring the proper functioning of computer systems. End-user training on computer hardware and software usage is also a key aspect of this position.

As a Desktop / Network Support Engineer, you will develop and manage effective professional relationships with contractor personnel, co-workers, and clients. Adherence to corporate manuals and directives is essential, along with the extension of computer support for systems' software and hardware. You will also be responsible for setting up computers and installing software for various applications, resolving desktop problems, and networking and connecting computers within the organization.

General Requirements

Minimum Experience Level Over 1 year
Career Level Entry Level
Minimum English Level Daily Conversation
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

  • 1-4 years of desktop support experience; team lead experience is a plus.
  • Excellent customer service skills in face-to-face, telephone, or electronic interactions with clients.
  • Strong language and communication skills (EN/JP).
  • Solid understanding of computer support and troubleshooting.
  • Knowledge of Windows XP, Vista, 7, Win10-11, Mac OSX, Windows Server products, and/or Apple Operating Systems.
  • Ability to work collaboratively in a team and prioritize projects effectively.
  • Hands-on experience with Microsoft office suite, SCCM, AD etc. 
  • Proficient in solving complex hardware and software issues.
  • Excellent interpersonal skills.
  • Ability to multitask, work independently, and demonstrate effective problem-solving skills.
  • Currently based in Japan.

Job Location

  • Osaka Prefecture

Work Conditions

Job Type Permanent Full-time
Salary 3.5 million yen ~ 5 million yen
Industry Other (IT, Internet, Gaming)

Job Category

  • IT, Web and Communication > Technical Support
  • IT, Web and Communication > Network Engineer
  • IT, Web and Communication > Security Engineer, Architect
  • IT, Web and Communication > Server Administrator
  • IT, Web and Communication > In-house SE, System Management