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Job ID : 1462873 Date Updated : November 1st, 2024
Dynamic e-commerce space

E-commerce (Shop) Manager

Hiring Company White Rabbit Japan G.K.
Location Kanagawa Prefecture, Yokohama-shi Naka-ku
Job Type Contract
Salary 4 million yen ~ Negotiable, based on experience

Work Style

Remote Work and WFH Casual Clothing Minimal Overtime

Job Description

希望あれば正社員登用もあります。

E-commerce Manager at White Rabbit Japan: Drive online sales, manage marketing campaigns, and optimize operations in Tokyo's dynamic e-commerce space. Join us!

Are you passionate about Japanese products and culture? Do you thrive in a fast-paced work environment? Do you value roles and responsibilities where your contributions have a big impact on the organization?

If so, now is the time to join White Rabbit Japan as our E-commerce Manager for OMGJapan.com

Role Overview
As our E-commerce Manager, you will not just oversee, but evolve our entire e-commerce spectrum. You'll juggle various roles - from curating products and penning engaging product descriptions, to ensuring smooth order processing and customer interactions, to the astute management of inventory. Moreover, you will foster collaborative relationships with our Fulfillment, Engineering, and Bookkeeping teams, streamlining processes and implementing solutions.

Key Responsibilities
・Customer Engagement: Offer top-notch customer support through email and live chat.
・Product Management: Identify, source new products, and craft persuasive product descriptions.
・Order Management: Process daily orders and liaise with the fulfillment team for precise and prompt order deliveries.
・Inventory Management: Ensure efficient procurement, receiving, and stock control.
・Documentation Management: Maintain and improve support documentation for our products and services.
・Marketing and Campaign Management: Create, manage, and optimize marketing campaigns, including content strategy, SEO, and SMO. Manage the social media accounts of the company. Collaborate with the Engineering team to continuously enhance systems and processes.
・Website Enhancement: Refine our website's design and UI/UX to boost revenue and user engagement.
・Profit and Loss Management: Responsible for the company's profit and loss, overseeing financial performance and making strategic decisions to maximize profitability.

 

Department: Operations

Locations: White Rabbit Japan HQ

Remote status: Hybrid Remote

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level High-School
Visa Status Permission to work in Japan required

Required Skills

Minimum Qualifications
A background in customer service or hospitality
Exceptional copywriting skills
A solid understanding of business math, ensuring sound and practical financial decisions.
Prior experience in customer relationship management.
Advanced level of Japanese (minimum N2 level)
Strong self-management, effectively handling competing priorities, and consistently delivering results in a dynamic environment.

Preferred Qualifications
B2C E-commerce experience
A talent for data analysis and visualization
Experience with Shopify or other CMS systems.
Proficiency in image creation and editing.
Proficiency in business-level Japanese for effective communication, primarily conducted through emails, with Japanese vendors and shipping carriers.
Proficiency in creating, managing, and optimizing digital marketing campaigns on platforms like Facebook and Instagram.
Understanding of SEO principles.
Strong interest in Japanese language books, stationery, snacks, and quirky products

Work Environment:
・Location: Based at our bustling hub in Motomachi, Yokohama.
・Dress Code: Embrace casual comfort.
・International Exposure: Engage in a globally diverse work atmosphere.

Job Location

  • Kanagawa Prefecture, Yokohama-shi Naka-ku
  • Minatomirai Line, Motomachi Chukagai (Yamashita Kouen) Station

Work Conditions

Job Type Contract
Salary 4 million yen ~ Negotiable, based on experience
Work Hours 10:00~19:00 残業は月平均10 - 20時間前後
Holidays 平日1日+日曜・祝 もしくは土日・祝日休み、年間休日約120日
Industry Other (Distribution, Retail, Logistics)

Job Category

  • Logistics and Supply Chain Management > Other (Logistics and Supply Chain Management)
  • Food and Other Retail > Other (Food and Other Retail)
  • Executives and Corporate Planning > Other (Executives and Corporate Planning)
  • Marketing and Product Development > Sales Promotion, Marketing Planning
  • Marketing and Product Development > Web, Digital Marketing

Company Details

Company Type International Company
Non-Japanese Ratio Majority Non-Japanese