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ハイブリッドワーク｜Customer Service Specialist Air Freight
| Hiring Company | Dachser Japan K.K. |
| Location | Tokyo - 23 Wards |
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience ~ 6 million yen |
Work Style
Remote Work and WFH Casual Clothing Flex TimeJob Description
YOUR TASKS
- Handle customers’ enquiries, complaints and overseas agent correspondence
- Follow up bookings from customers and coordinate with operations team, airlines and overseas agents for shipment arrangement
- Communicate with customers for shipment, billing and payment follow-up
- Input data in operating system timely and accurately
- Prepare month end file closing
- Act as a Othello super user, the primary contact for all Othello questions within the department to handle the Othello system in Air and other general modules
General Requirements
| Minimum Experience Level | Over 1 year |
| Career Level | Mid Career |
| Minimum English Level | Daily Conversation (Amount Used: English usage about 75%) |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | Associate Degree/Diploma |
| Visa Status | Permission to work in Japan required |
Required Skills
YOUR QUALIFICATIONS
- Higher diploma or above
- At least 2 years of customer services experience in air freight operations
- Knowledge of freight forwarding operating system
- Good team player, pro-active and attention to details
- Good communication and interpersonal skills
- Good problem solving and able to work independently and under pressure
- Fluent in spoken and written English
- Good computer skills including MS Powerpoint, Excel, Word
WHAT WE OFFER
We offer attractive remuneration packages to the successful candidate.
Job Location
- Tokyo - 23 Wards
Work Conditions
| Job Type | Permanent Full-time |
| Salary | Negotiable, based on experience ~ 6 million yen |
| Salary Bonuses | Bonuses paid on top of indicated salary. |
| Industry | Logistics, Storage |
Job Category
- Customer Service, Secretary and Administration > Customer Service, Customer Success
- Logistics and Supply Chain Management > Import, Export
- Logistics and Supply Chain Management > Other (Logistics and Supply Chain Management)
- Logistics and Supply Chain Management > Supply Chain Management
- Customer Service, Secretary and Administration > Other (Customer Service, Secretary and Administration)
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
| Non-Japanese Ratio | Majority Japanese |
