Help Desk Support Exclusive job

Overview of position:       

Provide the first level of support for TUJ staff, faculty and students to ensure the best possible computing experience.

Primary responsibilities

• Primary function of this position is the first level desktop support Help Desk
• Provide assistance to end users (students / staff / faculty)
• Identify opportunities for improvement within the Help Desk and IT areas
• Provide front line support to clients on connectivity, printing, productivity applications and business applications
• Answer, evaluate and prioritize incoming telephone, voice mail, and email requests for assistance from staff / faculty / students experiencing problems with hardware, software, networking and other computer-related technologies
• Manage PC and Macintosh computer labs
  • Technical maintenance
  • Open/Close computer lab
  • Lab reservations
• Provide audio-visual equipment support
• Provide IT orientation to staff, faculty and students
• Set up and regularly update all staff and faculty computers
• Contact vendors for support, repairs, etc. as necessary (in Japanese)
• Assist with coordinating IT and AV hardware installation on campus
• Handle and carefully document all cash transactions at Help Desk
• Carefully monitor and document inventory of consumables, e.g. toner, items for sale
• Create and update manuals
• Assign tasks to and manage our student worker team
• Other duties as assigned by management
• Communicate with IT vendors in Japanese

Application Process:

Review of applications will begin immediately.

Send applications to tujjobs@tuj.temple.edu with

(a) a cover letter,

(b) resume or c.v., and

(c) contact information for two references. 

Indicate the title of the position you are applying for in the email subject box. Also, we would appreciate it very much if you could let us know from which website/resource you found out about this position.

Only those applicants who make it past the initial review will be contacted.

Qualifications and Experience

• Good verbal and written communication skills in both Japanese and English
• Business level Japanese preferred
• Microsoft Windows 10 support experience in Windows-based network preferred
• Understanding and experience in supporting Microsoft Office 365 applications (Word, Excel, PowerPoint, Access)
• Mac OS X experience/knowledge preferred
• Installation and troubleshooting experience with PC workstations, printers, and basic network equipment
• Demonstrated problem solving skills and customer service skills
• Creative, team player, self-motivated, and a self-starter
• Attention to detail
• Professional appearance and attitude
• Development experience with Java, HTML, CSS and LAMP stack preferred
• Understanding and experience in supporting IP phones