Occupancy Planner/Real Estate services

About the Role

As an Occupancy Planner you’ll be responsible for managing the client’s space portfolio by understanding their workplace’s capacity, demand and supply. You will develop migration plans and sequencing of group-level and individual moves as well as facilitating and/or resolving planning issues identified. You will identify and recommend policies and procedures, maximizing space and driving solutions to improve productivity and efficiency.

One of your key responsibilities will be to foster critical relationships with various clients and stakeholders. You will need to establish clear and open communication channels ensuring our clients receive the highest quality service and delivery. Managing many varying projects whilst ensuring a robust relationship is key.

You’ll also be accountable for preparing and updating accurate regular and ad hoc reports, to the client and to your direct line manager.  This will require your familiarity with typical occupancy metrics and industry occupancy trends.

What this job involves:

• Perform management and tracking of agreed space and occupancy data sets, such as seat assignments, space types, architectural layouts, within relevant technologies.

• Development of space solutions by analysing occupancy, utilisation and space data.

• Tactical Occupancy Planning duties (e.g. Space Planning & Block and Stack Plans) including preparation of options/recommendations. 

• Contribute Strategic planning ideas with other members of the occupancy planning team to resolve campus/building-specific forecasts, needs, concerns, and issues.

• Work with FMs and PMs on projects related to moves, space audits, occupancy, vacancy, and change management.  

• Collaborate with project and construction teams on large, multi-phase relocations/restacks.

• Ensure accurate reporting of space related information (using IWMS tools) and foster critical relationships between various individuals and organisations such as Department Managers and/or Administrative Assistants to collect seating assignments.

• Identify proactive needs/troubleshoot deficiencies to address concerns and initiate best practices.

About JLL & JLL Work Dynamics
We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.

If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses, but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours.

Achieve your ambitions - join us at JLL!

Behavioural Competencies

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture

• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive

• Helps others - Builds relationships, actively collaborates, helps others succeed.

• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient

• Business first - Focuses on customers and clients, business/financial acumen, JLL first

• Inspire - Inspire others, creates vision and strategy, energizes others

Sound like you? To apply you will have:

• Strong interpersonal skills - respect; enthusiastic; patience; agile; precise and logic

• Flexibility and adaptability to the changes

• Growth mindset - Strong desire to develop new and varied skills; Conscious of improvements

• Value teamwork with respect

• Ability to effectively deal with high pressure situations

• Understanding of the crucial data management processes; Attention to detail and accuracy, particularly numbers and spatial creativity

• Ability to deliver in a fast-paced, high-volume environment with tight operational deadlines

• Ability to translate data into planning initiatives & data-driven decision making

• Excellent communicator across different levels of the business; Ability to coordinate and manage multiple stakeholders across Global Platform

• Superior communications and client relationship management skills

• Excellent English and Japanese written and oral communication skills

• Strong Google Product knowledge(Slide,Doc,Form,Site), or PowerPoint and Advanced Excel skills (formulas, pivot tables, charts, Macro…)

• Previous experience in space/occupancy planning or MAC experience is preferred

• AutoCAD and CAFM system experience are also highly desirable.