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Job ID : 1312207 Date Updated : October 3rd, 2022
外資系、上場企業、英語活用、グローバル環境

Desktop Support Engineer

Location Tokyo - 23 Wards
Job Type Contract
Salary 6 million yen ~ 6.5 million yen

Work Style

Remote Work and WFH

Job Description

Job roles and responsibilities

• Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment

• Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications

• Troubleshoot application issues

• Consistently meet Service Level Agreements

• Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues

• Train users by instructing them on the technical aspects and use of standard software packages and/or hardware peripherals.

• Work independently to troubleshoot all support requests and follow escalation policies

• Responsible for computer hardware builds and maintaining inventory for computers ready to deploy

• Provide support to all business users

• Establish and maintain a positive professional relationship with users and clients

• Participate in testing, documentation and implementation of assigned projects

• Responsible for tracking software and hardware inventory per company policies

• Hands and Feet Support for Server, Storage, Backup & Network equipment

• Participates in after hours on call rotation

• Support tactical and strategic goals of the Team

• Additional duties as and when required

 

Technical Skills

• Desktop operation and support - Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines; Works with vendor support contacts to resolve technical problems with desktop computing equipment and software; Recommends and / or performs upgrades on systems to ensure longevity; Works with procurement staff to purchase hardware and software; Assesses functional needs to determine specifications for purchases; Orders computer supplies.

• Windows Administration - Terminal Services, Active Directory, Group Policy and tools from2008, and 2012 server, DFS Service

• Operating Systems – Windows 7 to 8.1 and Windows 10 (preferably)

• Windows Imaging - SCCM 2012, MDT, WDS

• SCCM – Operating system deployments, Application and Security Patch Deployment, Troubleshooting

• Office Suites - Microsoft Office Suite - Office, Word, Access, Excel, and PowerPoint, Office 365

• Good knowledge on ticketing and monitoring tools (preferably service now)

• Good knowledge on ITIL Processes

• End User computing skills – troubleshooting issues with desktops, laptops, Tablets, Mobile devices, Network Printers, applications etc.

• Basic knowledge to provide Hands and Feet support for Server, Storage, Backup & Network equipment , IPT endpoints

•Virtual Endpoint Support – Win 7, Win 10, HSD

General Requirements

Minimum Experience Level Over 3 years
Career Level Entry Level
Minimum English Level Basic
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Contract
Salary 6 million yen ~ 6.5 million yen

Job Category

  • IT & Telecommunications > Helpdesk & Desktop Support
  • IT & Telecommunications > Hardware Engineering
  • IT & Telecommunications > Mobile
  • IT & Telecommunications > Network / Systems Administration
  • IT & Telecommunications > Information Architecture
Outsourcing Company Information

Cognizant Japan K.K.

Desktop Support Engineer Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Details

Company Type Large Company (more than 300 employees) - International Company

Company Description

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

コグニザント(Cognizant Technology Solutions Corporation  NASDAQ: CTSM)は、世界をリードするプロフェッショナルサービスプロバイダとして、数多くのクライアント企業の業務やテクノロジーモデルの変化を通じて、本格的なデジタル時代への対応を強力にサポートしています。

業種別に特化された小国案と徳治のコンサルティングアプローチは、クライアント企業の未来の成長に向けたビジョンを形づくり、これまで以上に斬新かつ効率性に優れたビジネスの実践を支援します。コグニザントジャパン株式会社は、米国コグニザントの日本法人です。