Login or register to see your saved jobs and receive scout emails
Login or register to find a job
Job ID : 1312207 Date Updated : October 3rd, 2022

Desktop Support Engineer

Location Tokyo - 23 Wards
Job Type Contract
Salary 6 million yen ~ 6.5 million yen

Work Style

Remote Work and WFH

Job Description

Job roles and responsibilities

• Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware peripherals and other desktop related equipment

• Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications

• Troubleshoot application issues

• Consistently meet Service Level Agreements

• Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues

• Train users by instructing them on the technical aspects and use of standard software packages and/or hardware peripherals.

• Work independently to troubleshoot all support requests and follow escalation policies

• Responsible for computer hardware builds and maintaining inventory for computers ready to deploy

• Provide support to all business users

• Establish and maintain a positive professional relationship with users and clients

• Participate in testing, documentation and implementation of assigned projects

• Responsible for tracking software and hardware inventory per company policies

• Hands and Feet Support for Server, Storage, Backup & Network equipment

• Participates in after hours on call rotation

• Support tactical and strategic goals of the Team

• Additional duties as and when required


Technical Skills

• Desktop operation and support - Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines; Works with vendor support contacts to resolve technical problems with desktop computing equipment and software; Recommends and / or performs upgrades on systems to ensure longevity; Works with procurement staff to purchase hardware and software; Assesses functional needs to determine specifications for purchases; Orders computer supplies.

• Windows Administration - Terminal Services, Active Directory, Group Policy and tools from2008, and 2012 server, DFS Service

• Operating Systems – Windows 7 to 8.1 and Windows 10 (preferably)

• Windows Imaging - SCCM 2012, MDT, WDS

• SCCM – Operating system deployments, Application and Security Patch Deployment, Troubleshooting

• Office Suites - Microsoft Office Suite - Office, Word, Access, Excel, and PowerPoint, Office 365

• Good knowledge on ticketing and monitoring tools (preferably service now)

• Good knowledge on ITIL Processes

• End User computing skills – troubleshooting issues with desktops, laptops, Tablets, Mobile devices, Network Printers, applications etc.

• Basic knowledge to provide Hands and Feet support for Server, Storage, Backup & Network equipment , IPT endpoints

•Virtual Endpoint Support – Win 7, Win 10, HSD

General Requirements

Minimum Experience Level Over 3 years
Career Level Entry Level
Minimum English Level Basic
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Contract
Salary 6 million yen ~ 6.5 million yen

Job Category

  • IT & Telecommunications > Helpdesk & Desktop Support
  • IT & Telecommunications > Hardware Engineering
  • IT & Telecommunications > Mobile
  • IT & Telecommunications > Network / Systems Administration
  • IT & Telecommunications > Information Architecture
Outsourcing Company Information

Cognizant Japan K.K.

Desktop Support Engineer Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Details

Company Type Large Company (more than 300 employees) - International Company

Company Description

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

コグニザント(Cognizant Technology Solutions Corporation  NASDAQ: CTSM)は、世界をリードするプロフェッショナルサービスプロバイダとして、数多くのクライアント企業の業務やテクノロジーモデルの変化を通じて、本格的なデジタル時代への対応を強力にサポートしています。