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Job ID : 1294718 Date Updated : March 28th, 2024
Varied tech & business environments

Bilingual Desktop Support Engineer | デスクトップサポートエンジニア

Hiring Company EIRE Systems K.K. / エイラ システム 株式会社
Location Tokyo - 23 Wards
Job Type Permanent Full-time
Salary 4 million yen ~ 5.5 million yen

Job Description

Join our team of Client Technical Support Engineers who provide professional IT services to our small-to-medium-scale and large enterprise client customers. EIRE Systems offers a varied and challenging IT services career in a highly diverse and fast-moving business environment.

As a Client Technical Support Engineer, your primary responsibilities will be to:

  • Provide exceptional customer support for various end-user computing technologies - i.e. desktop PCs, mobile devices, network printers and other office equipment, standard office and financial applications, client-server and cloud/web-based solutions etc.
  • Learn and familiarize yourself with our client support model and our customers' technical environments. Contribute to improving processes and documentation with the goal of improving the level of support provided to clients.
  • Interact with end users to clarify their needs and identify which standard IT solutions are the most appropriate and available to fulfill their requests.
  • Troubleshoot user account access issues and process access management requests (e.g. Active Directory account, remote access account, etc…)
  • Administer asset management processes as they relate to computing inventory records and IT assets lifecycle (acquisition, relocation, maintenance, and disposal).  Also assist in conducting computing inventory audits.
  • Contribute to IT projects as needed and as coordinated by the assigned project manager.

 

Future career development:

Your high work ethic and willingness to work on developing your technical and professional expertise will be rewarded with ongoing opportunities to be involved in a wide range IT projects and support services such as:

  • Enterprise PC deployment and upgrade projects
  • Email and network software installation and support,
  • Server/Network design, installation, configuration and testing;
  • Security solutions (firewalls/encryption technologies) installation and testing;
  • Project management, project planning and implementation; Conducting Site surveys and preparing systems documentation; Vendor Management and Hardware/Software procurement

Location / Environment:
Most of our clients are located within the central Tokyo area. Occasional travel to client sites outside Tokyo may be required.

General Requirements

Minimum Experience Level Over 1 year
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 50%)
Minimum Japanese Level Business Level
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills

  • Polite communication skills for customer support using both Japanese and English.
  • Technical knowledge for supporting Windows (OS versions 7, 8 or 10),  Microsoft Office products and Microsoft Outlook/Exchange.
  • Experience in installing and deploying PC hardware and software in a professional setting.
  • Good troubleshooting and problem resolution skills.
  • IT / Technical education background and/or relevant industry certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) for Windows OS, preferred.
  • ITIL certifications desirable
  • Previous experience working in a global or international IT team highly desirable.

 

Job Location

  • Tokyo - 23 Wards

Work Conditions

Job Type Permanent Full-time
Salary 4 million yen ~ 5.5 million yen
Job Division On-site IT Support Services Group
Industry IT Consulting

Job Category

  • IT, Web and Communication > Technical Support
  • IT, Web and Communication > In-house SE, System Management
  • IT, Web and Communication > Other (IT, Web and Communication)

Company Details

Company Type Small/Medium Company (300 employees or less) - International Company
Non-Japanese Ratio About half Japanese