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Job ID : 1234443 Date Updated : January 26th, 2022

Customer Experience Senior Manager (13-15M YEN)

Hiring Company Federal Express (FedEx)
Location Chiba Prefecture
Job Type Permanent Full-time
Salary 13 million yen ~ 15 million yen

Job Description

FedEx Express is hiring and we’d like you to explore an opportunity with us!

Position Summary:

 Involves management responsibility for a team of managers or a number of locations within the business. Includes direct or roll-up responsibility for Operational/Clerical teams or large Process-based Professional teams but may also include Secretarial, Supervisory, Professional and Advisory employees. Management responsibilities include disciplinary action up to and including dismissal.


Customer Support; Workforce Management; Quality Assurance & Support; Customer experience management

Manages/ Supervises Work of Vendors

Plans and organizes own work on mid-term basis (up to annually)

Develops and continuous improvement of operation processes and procedures

Regular interaction with First Line Management
Regular interaction with Senior Management and cross functional management
Continual interaction with Directors
Limited interaction with Officers (VP and above)

Occasional interaction with External Customers
Occasional interaction with Works' Councils, Unions and Official Employees Groups


Reporting to North Pacific Region Customer Experience Managing Director. 6 managers and 1 Admin Assistant reporting to him/her Operation size is 180-200 headcounts including small offshore teams in Taiwan & Korea (<20)

How often use English? :

email, video or audio call, create presentation material and make presentation. This role belongs to Customer Experience North Pacific region.  She/he will need frequent communication with management in Hong Kong, Taiwan, Korea and Japan. The written communication to managing directors and vice presidents are also important.

General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level Bachelor's Degree
Visa Status No permission to work in Japan required

Required Skills


  • Minimum Bachelor’s degree
  • At least 5 years of experience in sizable Contact Centre management with proven track record of implement change management strategies; and enhanced employee competencies, engagement and performance towards realization of the business goals
  • A creative thinker with strong analytical and judgment skills
  • Strong communication and interpersonal skill with strong ability to motivate others
  • Passionate about digitalization, innovation and transformation
  • High proficiency of Japanese and English is required


  • Quality Improvement & Analytical training and relevant experience
  • If same industry is ideal, but not a must. Contact Center management experience

In Addition:

Work location: 2-6-1 Nakase, Mihama Ku, World Business Garden, Marive West9F, Chiba, Japan
Nearest Stations: 4 minutes by walk from JR Keiyo Line, Kaihin Makuhari Station
Employment Type: Regular full time
Probation Period: 3 months
Salary Range: from 13M to 15M
Incentive/Bonus: company's performance-based bonus (according to evaluation system and company business result) 
Salary Raise: Annual according to evaluation system and company business result
Working/Break Time: 9:00 ~ 18:00 (Actual working hours 8h)
Holidays: Sat, Sun, National holidays, Year-end through New Year holidays, Floating holidays (3days)/ Total number of annual holidays: more than 120 days
Paid holidays: Start with 10 days (Effective after probation period, subject to our work rules)
Commutation Allowance: Fully paid

Job Location

  • Chiba Prefecture

Work Conditions

Job Type Permanent Full-time
Salary 13 million yen ~ 15 million yen
Work Hours 9:00 ~ 18:00 (Actual working hours 8h)
Holidays Sat, Sun, National Holidays, Year-end, New Year holiday, Others
Hiring Company Information

Federal Express (FedEx)

Customer Experience Senior Manager (13-15M YEN) Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Details

Company Type Large Company (more than 300 employees) - International Company

Company Description

フェデラル エクスプレスは、世界最大級の総合航空貨物輸送会社であるフェデックスコーポレーションの一部門です。


またフェデックスは、ビジネス目標の達成には社員が最も重要な資産であると捉え、 社員を第一に考えます。フェデックスは、積極的な社内コミュニケーションの 推進や、社員の成長を促すための様々なプログラムの策定において、業界を リードしています。社員全員が「すべての人に最高のFedEx体験を」を実現す ることを誓い、フェデックスと共に成長しています。

フェデックス エクスプレス
フェデラル エクスプレスは、迅速かつ高い信頼性の輸送サービスを全米ならびに世界220以上の国と地域で提供しています。フェデックスは空と陸のグローバル ネットワークを活用し、通常1~2営業日以内で時間厳守が求められる貨物の輸送を行っています。