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Job ID : 1206987 Date Updated : October 13th, 2021

Client Service Associate

Hiring Company Japan Concentrix KK
Location Malaysia, Kuala Lumpur
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

The Client Service Associate interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff  

General Requirements

Minimum Experience Level Over 1 year
Career Level Entry Level
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level High-School or Below
Visa Status No permission to work in Japan required

Required Skills

Candidate Profile

  • High school diploma with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required

Job requirements may vary by country and will not contravene any local laws

Job Location

  • Malaysia, Kuala Lumpur

Work Conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Hiring Company Information

Japan Concentrix KK

Client Service Associate Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Description


We are Different by Design

Today’s business challenges require a different kind of partner. At Concentrix, we think differently than the competition, we understand the unique challenges our clients face and— most importantly — we solve problems.


Experience is Everything

Every day, many of the world’s best brands rely on Concentrix to help maintain relevance in a disruptive market and build a future-proof business. Our team of 250,000+ highly-skilled global staff deliver personalized experiences, intelligent interactions, and create emotional connections withcustomers that build unbreakable brand loyalty.