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Job ID : 1203657 Date Updated : November 26th, 2021
Real estate and investment management

Facilities Manager(IT@ Hanzomon)

Hiring Company Jones Lang LaSalle
Location Tokyo - 23 Wards, Shinagawa-ku
Job Type Contract
Salary Negotiable, based on experience

Job Description


This position is responsible to provide outstanding Occupant Experience in the Workplace. With Experience at the core of the gearing of the service delivery, workplace activities need as human-centric and engagement focussed as possible, with team management, site operations, service contracts, sourcing, procurement and financial decisions are made with this ultimate target of Delight in mind, while maintaining safe working practices throughout all we do.

The role acts as the single point of contact for the SAP Global Real Estate & Facilities (“GRF”) client team regarding Workplace activities and supports Regional initiatives by driving consistent implementation and delivery.

The role also leads and manage Technical requirement aspect for all Critical environment management (CEM) within SAP APAC, such as Annual shut down, System replacement, incident & risk reporting

The key aspect of this role is engagement, interfacing not only with GRF, but also other service partners such as Security and Dining Services, along with the lines of business and occupants as the ultimate service recipients.

Located in Japan, the Workplace Experience lead is both the operational lead of the Japan and Korea portfolio


Transforming to the Workplace Team of the future

  • Develop existing and bring in new talent and capabilities into the Workplace Experience Team
  • Introduce technology and digital platforms to enable Workplace Experience team to be mobile and present on the occupant floors
  • Develop an active and visible Workplace Experience Team
  • Ensure there is a highly proactive, responsive, dynamic and agile team

Client/Stakeholder Management (in direct support of the Regional Operations Director)

  • Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
  • Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
  • Deliver an exceptional quality of service to the Client, as reflected by Client feedback
  • Deliver excellent customer service to meet on-site client’s expectations
  • Build and develop effective relationships with key stakeholders &/or client and be comfortable working across all levels
  • Lead by example and groom the team in achieving maximum client satisfaction level.
  • Evaluate service response time and analyse occupants’ service request trends and suggestions.

Leadership / Staff Management

  • Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
  • Proactively manage the country leads and Account staff
  • Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
  • Understand client’s key business drivers, focus the team to ensure those priorities are aligned with our deliverables
  • Ensure the account team is high performing
  • Actively support an environment that supports teamwork, co-operation and performance excellence within team
  • Act as manager and a coach for the team ensuring high staff morale, trust and work ethics.

Operations Management

  • Ensure the delivery of all operational requirements as per the client scope of works across cluster
  • Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency across the hub/countries
  • Work with the respective country leads and site teams to address specific operational issues
  • Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region
  • Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
  • Actively work closely with the Regional Finance Manager, Regional Operations Director and Regional Performance Analyst to ensure that all site financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times.
  • Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
  • Ensure data integrity of all systems across the Region and perform audits from time to time
  • Oversee and monitor SLA/KPI performance across the sub region and support hub/countries to address issues and ensure they are meeting or exceeding target scores
  • Generate reports and conduct presentations as per the service delivery requirements and overall account management.

Risk Management

  • Generate reports and conduct presentations as per the service delivery requirements and overall account management.
  • Maintain property risk management program which identifies major risks including occupational health and safety, fire safety and essential services and environmental
  • Manage and review incident and problem reporting including advice to SAP regional manager and insurance company.
  • Ensure a property risk management program including audits is implemented and maintained
  • Ensure disaster recovering and business continuity plans are implemented and maintained
  • Ensure escalation procedures and incident reporting procedures are implemented and in place
  • Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills


Ideal Experience

  • Excellent verbal and written communication skills as well as presentation skills , using English language as the preferred communication channel
  • Knowledge of using native language for communication and written skills is highly preferred
  • Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
  • Strong analytical, organization and administration skills
  • A minimum of 10 years in the facility management industry/hospitality industry
  • An added benefit would be a Bachelor’s degree in facilities management, building, business or other related field; however, this is not a must.
  • Experience in Asia Pacific is desired, specifically Japan & korea
  • Knowledge of critical facilities
  • Knowledge of vendor management for specialized services

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’)

Client Focus & Relationship Management – ‘I Value my Customers’

  • Demonstrates proactive & professional approach to customer service and stakeholder engagement
  • Has a natural hospitality-orientated communications acumen
  • Ability to interact with a wide range of client staff, including senior levels
  • Ability to manage conflict and balance between client and firm requirements
  • Has a customer service oriented attitude

People Management and Team Leadership – ‘I am a Team Player’

  • Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills – ‘I am Proactive’

  • Excellent planning & organizational skills to prioritize work and meet tight deadlines
  • Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking – ‘I am Innovative’

  • Capacity to deal with ambiguity and solve complex problems effectively
  • Analytical, proven ability to solve problems using a quantitative approach
  • Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

  • Natural communicator who enjoys engaging at all levels
  • Self-motivated and confident
  • Exhibits honesty & trustworthiness
  • Open to new ideas & willing to challenge status quo
  • Works well with diverse teams from various countries/cultures


Management Staff

Client Representatives

Client Occupants / End-users

Vendor Staff




8 - 15


Regional Workplace Experience Director


Job Location

  • Tokyo - 23 Wards, Shinagawa-ku

Work Conditions

Job Type Contract
Salary Negotiable, based on experience
Hiring Company Information

Jones Lang LaSalle

Facilities Manager(IT@ Hanzomon) Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Description

JLLジョーンズ ラング ラサーは1700年代にロンドンで創業され、現在は米国シカゴに本社を置き、ニューヨーク株式市場に上場している200年以上の歴史を有する不動産サービス会社です。現在は世界80ヵ国、約91,000名、339を超える拠点で展開しています。日本においては、1985年にJLL日本法人を設立。以来30年以上にわたり、プロパティ/ファシリティマネジメントや不動産アドバイザリーといった不動産価値を最大限に高める為のサービスを提供しています。

Established in Tokyo in April 1985, JLL Japan has two corporate offices in Tokyo, plus one in Osaka and one in Fukuoka, covering projects throughout every prefecture in Japan. With over 30 years of experience and a prominent track record in Japan, our team of 1,000+ real estate professionals provide valuable insights for our clients. Through our global network and extensive experience, we possess the right knowledge and local expertise required to deliver the best solution for our clients in Japan.