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Job ID : 1190597 Date Updated : September 16th, 2021
英語と日本語を多用するポジションです(正社員への転換あり)

Bilingual Customer Success / 日英カスタマーサクセス

Hiring Company Donnelley Financial Solutions
Location Tokyo - 23 Wards, Chiyoda-ku
Job Type Contract
Salary Negotiable, based on experience

Work Style

Casual Clothing

Job Description

Donnelley Financial Solutions Inc (ドネリー・ファイナンシャル・ソリューションズ)はグローバルなリスクおよびコンプライアンスソリューション企業です。

【事業内容】ソフトウェアテクノロジー対応サービスと印刷および配布ソリューションを介して、公的および民間企業、投資信託、その他の規制対象投資会社に規制当局への提出および取引ソリューションを提供し、クライアントの規制およびコンプライアンスのニーズに対応しています。

 Principle representative between Clients, internal teams and departments

  • Timely, accurate and effective communication to both internal and external customers with regards to any filing with the SEC for all compliance work., 
  • Managing process for transactional projects including vendor management for printing and delivery within the deadline.

 Key support to the Sales team:

  • Client management and retention within the Japanese market
    (時差のある顧客へのサービスも必要になるため、シフト勤務が必要になります。下記参照。)

職場環境について

  • 従業員の約半数が外国の多国籍な職場環境です。

雇用形態について

  • 本ポジションは1年毎の契約社員ですが、正社員と同じ給与と待遇です。
  • 4年目以降に正社員への転換が可能です。
     

General Requirements

Minimum Experience Level Over 3 years
Career Level Entry Level
Minimum English Level Business Level (Amount Used: English usage about 50%)
Minimum Japanese Level Fluent
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

  • University graduate
  • Minimum 2 years customer service experience in a similar field, preferably in financial printing, such as stock market, IPO, or financial reporting etc.
  • Proficiency in basic MS Office applications required
  • Strong communication skills with clients and internal teams in Japanese and English
  • Ability to multi-task, work under pressure with tight deadlines and effectively in a team environment
  • Customer focused, strong analytical and interpersonal skills
  • Ability to handle documents with detail, speed, and accuracy
  • Shift duty is required (with Shift Allowance)
  • Shift rotates monthly.  Shift examples :1st shift 8am-4pm, 3rd shift midnight-8am 
  • Weekend/Holiday on-call (once or twice per month, with on-call Allowance)
  • Willing to learn and improve skills
  • Able to adapt flexibly on occasions non-routine and require some deviation from accepted practice and procedures to complete.
  • Japanese nationality, or Currently residing in Japan with eligible residency or working visa.

Job Location

  • Tokyo - 23 Wards, Chiyoda-ku

Work Conditions

Job Type Contract
Salary Negotiable, based on experience
Hiring Company Information

Donnelley Financial Solutions

Bilingual Customer Success / 日英カスタマーサクセス Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Details

Company Type Small/Medium Company (300 employees or less) - International Company
Non-Japanese Ratio About half Japanese

Company Description

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. Since 1983, we’ve been committed to delivering the best possible service and solutions to our clients. This commitment has taken us from our roots as the financial division of RR Donnelley & Sons to where we are today — revolutionizing regulatory and financial technology to better meet the needs of clients.