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Job ID : 1180843 Date Updated : October 15th, 2021
グローバルサイエンスカンパニー / 受発注業務・輸出入・貿易業務経験者歓迎

Customer Service Representative / カスタマーサービスレプレゼンタティブ

Hiring Company DuPont Kabushiki Kaisha
Location Tokyo - 23 Wards, Chiyoda-ku
Job Type Permanent Full-time
Salary 4.5 million yen ~ 5.5 million yen

Work Style

Flex Time

Job Description

  • Position Title: Costomer Service Representative
  • Business Unit: Electronics & Industrial
  • Reports to: Manager, Customer Service, E&I
  • Location: Sanno Park Tower, Tokyo
  • Employment Status: Regular


Customer Service Representatives - Role Summary:

The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.

Major Accountabilities:

  • Primary point of contact for receiving, processing and verifying the accuracy of customer domestic/export purchase orders that arrive via fax, email and customer EDI, and performs order entry activities following defined procedures and guidelines.
  • Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable
  • Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date
  • Responsible for entering purchase orders to other DuPont manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer’s delivery date.
  • Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.
  • Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction
  • Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood and commitments are met.
  • Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.
  • Provides back-up support to other members in group in the performance of job duties as required.
  • Provides Sales related information (sales order volume versus forecasted volume) to business
  • Primary point of contact for SAP Order-To-Cash module representing the supporting business in Japan. 

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 50%)
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Skills and Knowledge Required:

  • Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationship
  • Good English Skills
  • Japanese skills with business level are mandatory
  • Ability to operate the required computer systems is highly preferred. (SAP, SFDC and the Microsoft Office Suite of programs)
  • Ability to work professionally and effectively with external customers and with many internal functional groups and Businesses
  • Demonstrated attention to detail and exhibits a high level of accuracy
  • Self-motivated and positive minded.
  • Creation of value through the productivity improvement projects and initiatives
  • Customer Service or order fulfillment experience is mandatory

Job Location

  • Tokyo - 23 Wards, Chiyoda-ku
  • Ginza Line, Tameike Sanno Station

Work Conditions

Job Type Permanent Full-time
Salary 4.5 million yen ~ 5.5 million yen
Work Hours 9:00 - 17:30 ※フレックスタイム制(コアタイム11:00-15:00)
Holidays 土曜、日曜、祝日、年末年始、創立記念日、年次有給休暇、特別有給休暇(冠婚葬祭等)、私傷病休暇、育児休暇、介護休暇
Job Division Electronic & Industrial - Kalrez®
Hiring Company Information

DuPont K.K.

Customer Service Representative / カスタマーサービスレプレゼンタティブ Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Description




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