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Job ID : 1180843 Date Updated : October 15th, 2021
グローバルサイエンスカンパニー / 受発注業務・輸出入・貿易業務経験者歓迎

Customer Service Representative / カスタマーサービスレプレゼンタティブ

Hiring Company DuPont Kabushiki Kaisha
Location Tokyo - 23 Wards, Chiyoda-ku
Job Type Permanent Full-time
Salary 4.5 million yen ~ 5.5 million yen

Work Style

Flex Time

Job Description

  • Position Title: Costomer Service Representative
  • Business Unit: Electronics & Industrial
  • Reports to: Manager, Customer Service, E&I
  • Location: Sanno Park Tower, Tokyo
  • Employment Status: Regular

 

Customer Service Representatives - Role Summary:

The Customer service Representatives role is responsible for providing customer order fulfillment support by receiving, analyzing and verifying the accuracy of customer order information and processing in a timely manner to ensure that all customer requirements are being met and that an excellent standard of service and a high level of customer satisfaction is maintained.

Major Accountabilities:

  • Primary point of contact for receiving, processing and verifying the accuracy of customer domestic/export purchase orders that arrive via fax, email and customer EDI, and performs order entry activities following defined procedures and guidelines.
  • Responsible for inquiry & order handling process from beginning to end, including delivery instruction and shipment control. Also co-work with business in collection of account receivable
  • Monitors open order status and alerts to take appropriate actions where necessary to promote on-time delivery to the customer promise date
  • Responsible for entering purchase orders to other DuPont manufacturing sites in overseas to receive materials for the resale to customers. Coordinate import process to meet customer’s delivery date.
  • Initiates the required action for first call resolution to customer service requests for order changes and other requests within the Business sales policy; escalates inquiries to the appropriate partners in a timely and effective way to resolve a variety of order-related issues.
  • Establishes sound business relationships with customers by consistently delivering professional, quality service that is superior to the competition and work closely with sales team to attain customer satisfaction
  • Interacts with various partner functions such as Sales team, Supply Chain, logistics, Finance, external warehouses to ensure that the customers’ requirements are understood and commitments are met.
  • Adheres to all corporate policies, procedures and legislative requirements and advises management of adoption and/or deviations to policies and guidelines to reflect circumstances within the customer service area.
  • Provides back-up support to other members in group in the performance of job duties as required.
  • Provides Sales related information (sales order volume versus forecasted volume) to business
  • Primary point of contact for SAP Order-To-Cash module representing the supporting business in Japan. 

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level (Amount Used: English usage about 50%)
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Skills and Knowledge Required:

  • Good interpersonal communication skills (including verbal, phone, listening and written communication skills) both externally and internally, to effectively develop strong relationship
  • Good English Skills
  • Japanese skills with business level are mandatory
  • Ability to operate the required computer systems is highly preferred. (SAP, SFDC and the Microsoft Office Suite of programs)
  • Ability to work professionally and effectively with external customers and with many internal functional groups and Businesses
  • Demonstrated attention to detail and exhibits a high level of accuracy
  • Self-motivated and positive minded.
  • Creation of value through the productivity improvement projects and initiatives
  • Customer Service or order fulfillment experience is mandatory

Job Location

  • Tokyo - 23 Wards, Chiyoda-ku
  • Ginza Line, Tameike Sanno Station

Work Conditions

Job Type Permanent Full-time
Salary 4.5 million yen ~ 5.5 million yen
Work Hours 9:00 - 17:30 ※フレックスタイム制(コアタイム11:00-15:00)
Holidays 土曜、日曜、祝日、年末年始、創立記念日、年次有給休暇、特別有給休暇(冠婚葬祭等)、私傷病休暇、育児休暇、介護休暇
Job Division Electronic & Industrial - Kalrez®
Hiring Company Information

DuPont K.K.

Customer Service Representative / カスタマーサービスレプレゼンタティブ Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Description

誰もが口にする「より良い未来をつくる」今こそ、より良い「Now」の創造を。
私たちは、現在、世界が必要としている重要なイノベーションを創出しています。

プロバイオティクスから防護服、清潔な水の供給から更なる電子機器のスマート化、高速化に至るまで、デュポンはサイエンスとイノベーションを駆使し、人々が日常生活で使用するさまざまなものを形にしています。
世界をより安全で健康で暮らしやすい場所にするために、日々取り組んでいます。

【デュポンのイノベーションが支えるさまざまな分野】

  • コネクティビティ・モビリティ

デュポンの技術は世界中で使用されているスマートデバイスの大部分に活用されています。
また、スマートシティや電気自動車・自動運転車を機能させるための重要なコンポーネントを提供しています。

  • 都市化・安全

デュポンは、感染症予防、熱と炎・電気アーク事故防護、クリーンルーム環境に対するPPE(個人用保護具)を提供し、世界中の現場で働く人々の安全を守っています。

  • 環境の保護

デュポンは、地球に清潔な水を届け、製品のエネルギー効率を高め、現在ある資源の有効活用による廃棄物の削減に取り組んでいます。

私たちは、共に産業を変革し、日々の生活をより良くして参ります。
200年以上にわたりイノベーションを創出してきたデュポンは今、発見の新時代に突入しています。
サイエンティスト、エンジニア、鋭い洞察力を持つ人材、そしてすべてのパートナー会社が力を結集させ、さまざまな可能性の繁栄を後押しする現実世界の答えに変えるために日々邁進しています。

<事業本部門>

  • エレクトロニクスおよび産業

業界トップレベルの技術を駆使し、電子機器の小型化、スマート化、高速化に貢献します。
また、太陽光をクリーンエネルギ―に変換し、パッケージや繊維製品の高品質プリントを可能にしています。

  • モビリティと材料

航空宇宙、自動車、その他厳しい環境の素材システムソリューションに対応した高性能樹脂、接着剤、潤滑油を提供しています。

  • 水と保護

ファーストレスポンダーおよび工業作業者の安全を確保し、円滑な作業を行うための高機能な保護具を提供しています。

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