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Job ID : 1175565 Date Updated : January 17th, 2022

【香港勤務】 Customer Service - VISAチェンジサポート有り

Hiring Company A MNC online luxury fashion retail shop
Location Hong Kong,
Job Type Permanent Full-time
Salary 3 million yen ~ 3.5 million yen

Job Description

  • Being the first point of contact for customers contacting the website, ensuring all communication is answered within 2-3 hours where possible
  • Logging of relevant customer data ensuring any reports or logs are updated regularly and accurately as required
  • Managing the faulty returns process, ensuring customers are notified of issues and discounts negotiated as needed. Logging this data as required and working with the Customer Care Manager to resolve issues
  • Dealing with all customer enquiries; chasing deliveries, resolving simple technical issues and forwarding client queries to relevant teams where necessary
  • Respond to any customer complaints from the site; ensuring the highest levels of service are given every time and liaising with the Customer Care Supervisor and Customer Care Manager to ensure a suitable resolution
  • Ensuring customers updated regularly regarding any ongoing queries
  • Managing the returns process; ensuring returns are processed within 24 hours of arrival
  • Any other duties as reasonably requested

General Requirements

Minimum Experience Level Over 1 year
Career Level Entry Level
Minimum English Level Business Level
Minimum Japanese Level Native
Minimum Education Level Associate Degree/Diploma
Visa Status No permission to work in Japan required

Required Skills

  • Requirements

  • Native Japanese speaker is a big welcome! Japanese speaker with JLPT N1, fluent in both written and spoken in Japanese
  • Fluent in both written and spoken English
  • Proficiency in Microsoft office, mobile phone applications
  • Able to work flexible shift patterns 
  • Keen to learn more about luxury fashion and brands
  • Experience in customer service, fast paced environment, problem solving skills
  • MUST hold the right to work in Hong Kong, visa sponsor change is available
  • Package

  • Double pay
  • Discretionary bonus
  • Medical, dental, life insurance
  • Staff discount
  • AL: 15days up
  • 5days work (shift duties), 37.5hours per week
  • Remote office (work from home / co-working office space)

Job Location

  • Hong Kong,

Work Conditions

Job Type Permanent Full-time
Salary 3 million yen ~ 3.5 million yen
Recruiter Company Information

JAC Recruitment Hong Kong

【香港勤務】 Customer Service - VISAチェンジサポート有り Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Description

ジェイ エイ シーリクルートメント香港

JAC Recruitment は世界を舞台にビジネスをする日系企業や日本人転職者の双方のニーズをより深く理解することで、最上のマッチングを実現する人材紹介のプロフェッショナルです。




JAC Recruitment Hong Kongでは、香港在住の方々、日本から香港への転職を希望されてる方々のニーズとご経験に基づき、専門性を持ったコンサルタントがサポートします。


ジェイ エイ シー リクルートメント香港

2011年設立。アジアでの25年以上の経験と実績を活用し、香港域内でのあらゆる企業への人材紹介を行っております。また中国統括機能も有しており、ジェイ エイ シー リクルートメントの上海、広州拠点とも緊密に連携を取って、企業への優秀な人材提供とご登録者各位の新たなステップアップの提供を行っております。

JAC Recruitment Hong Kong Ltd. Employment Agency Licence No. 63067.