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Job ID : 1163634 Date Updated : June 3rd, 2021

Senior Technical Lead

Hiring Company Global outsourcing company
Location Fukuoka Prefecture
Job Type Contract
Salary 5 million yen ~ 9 million yen

Job Description

Roles and Responsibilities:

  • Response, diagnosis, resolution and tracking by phone, email and chat of Technical  support queries and community support cases or forum threads.
  • Maintain response and resolution speed as defined by SLOs;
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.
  • Assist and respond consults from other Technical Support Representatives through existing systems and tools.
  • Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment. 
  • Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
  • Understand business impact of customer issue report and follow internal issue prioritization guidelines, provide justification on priority for a given single customer report.
  • Reactively file issue reports to Product Engineering team , build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution. Perform community management tasks as needed by the business.
  • Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).
  • Provide high-touch assistance to highest Tier customers, build in-depth understanding of most pressing customer issues and act as an advocate for such issues with Product Engineers and Program Managers.)
  • Adhere to project timelines and create release deliverables.
  • Participate in debugging design/code issues and identify the root cause.

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Skills /Competencies:


  • Degree in IT / Computer Science / related discipline with 6+ years of experience in IT industry as a Support Engineer with Development experience.
  • Experience in enterprise level Product Support experience.
  • Experience in Developing and supporting databases and related ETL (batch and real time processing). Good understanding of issue triaging and resolution protocols in Big Data systems.
  • +3 years of Experience in developing and supporting Hadoop systems / ETL pipelines
  • Very good understanding and working experience in ANSI SQL, RDBMS and NOSQL
  • Understanding of performance tuning, query execution plans for OLAP / Big Data systems
  • Experience in Unix/Linux commands and shell scripting
  • Good understanding and experience in Database development and support.
  • Should have Understanding and coding experience in Algorithms & Data Structures
  • Should have understanding of System Design / scaling
  • Should have experience in testing Applications
  • Should have basic understanding of Networking Protocols and trouble shooting


  • Experience in Machine Learning and AI.
  • Familiarity with Cloud PaaS and storage products.

Additional Skills

  • Excellent customer interfacing skills.
  • Excellent written and verbal communication skills in minimum two languages – English/ Japanese/ Mandarin/ Korean
  • Strong attention to detail and outstanding analytical and Problem-solving skills.

Job Location

  • Fukuoka Prefecture

Work conditions

Job Type Contract
Salary 5 million yen ~ 9 million yen
Work Hours 8:00-18:00
Holidays Weekends
Job Division IT
Hiring Company Information

en world Japan K.K

Senior Technical Lead - 1163634

Company Details

Company Type International Company
Non-Japanese Ratio About half Japanese

Company Description

About en world

en world is a group of recruiting consultancies specialising in professional and managerial roles. Operating from 7 countries, we support global companies’ recruitment needs through our Asia Pacific network.

About en world Japan                                                                                                                 

en world Japan supports globally-renowned international and Japanese companies to hire professionals and managers. Our recruitment consultants specialise across both function and industry resulting in deep market knowledge and focused search results.
en world Japan was founded in 1999, operating as Wall Street Associates and specialising in financial services recruiting. We expanded our coverage and service in response to our customer needs. In 2010 we became a group company of en-japan inc.,a leading internet-based provider of recruitment services in Japan.

en world Japan K.K.

[Tokyo Office]
12F Tokyo Square Garden 3-1-1 Kyobashi, Chuo-ku Tokyo 104-0031
TEL: 03-4578-3500

[Osaka Office]
4F Maruito Nishiumeda Building, 3-3-45 Umeda, Kita-ku, Osaka-shi, Osaka 530-0001
TEL: 06-7777-1350

 [Nagoya Office]
8F RICCO Sakae, 3-14-7 Sakae, Naka-ku, Nagoya 460-0008
TEL: 052-990-2060






【東京オフィス / 本社】
東京都中央区京橋3-1-1 東京スクエアガーデン12階
電話 03-4578-3500

電話 06-7777-1350

 愛知県名古屋市中区栄3-14-7 RICCO 栄 8階
 電話 052-990-2060