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Job ID : 1163630 Date Updated : June 3rd, 2021

Network Engineer

Hiring Company Global outsourcing company
Location Fukuoka Prefecture
Job Type Contract
Salary 5 million yen ~ 9 million yen

Job Description

Roles and Responsibilities:

  • Response, diagnosis, resolution and tracking by phone, email and chat of Technical  support queries.
  • Maintain response and resolution speed as defined by SLOs;
  • Keep high customer satisfaction scores and follow quality standards in 90% of cases.
  • Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment. 
  • Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis.
  • Reactively file issue reports to Product Engineering team , build documentation, procedures, document desired behavior and/or steps to reproduce, and suggested code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution. Perform community management tasks as needed by the business.
  • Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features).
  • Adhere to project timelines and create release deliverables.
  • Participate in debugging design/code issues and identify the root cause.

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

Skills /Competencies:


  • Degree in IT / Computer Science / related discipline with 4+ years of experience in IT industry as a Support Engineer with Networking experience.
  • Experience in enterprise level Product Support.
  • Experience in Troubleshooting and supporting Network services - VPC, Resource Manager, Stack Driver, Cloud CDN, Cloud IAM & Load balancers
  • Basic Experience in Any standard webserver and related framework
  • +2 years of Basic Experience in supporting RESTFULL Web API’s using Java and Python core framework.
  • Experience in Unix/Linux platform, command line and shell scripting
  • Good Understanding and cording experience in Algorithms & Data Structures
  • Should have understanding of System Design / scaling
  • Should have experience in   testing Infrastructure Applications
  • Should have advanced level of understanding on Networking Protocols and trouble shooting



  • Work experience of other Cloud services such as AWS, Azure, IBM Soft layer, Rackspace, Private Clouds


Additional Skills:

  • Excellent customer interfacing skills.
  • Excellent written and verbal communication skills in minimum one language - Japanese/ Mandarin/ Korean
  • Strong attention to detail and outstanding analytical and Problem-solving skills.

Job Location

  • Fukuoka Prefecture

Work conditions

Job Type Contract
Salary 5 million yen ~ 9 million yen
Work Hours 8:00-18:00
Holidays Weekends
Job Division IT
Hiring Company Information

en world Japan K.K

Network Engineer - 1163630

Company Details

Company Type International Company
Non-Japanese Ratio About half Japanese

Company Description

About en world

en world is a group of recruiting consultancies specialising in professional and managerial roles. Operating from 4 countries, we support global companies’ recruitment needs through our Asia Pacific network.

About en world Japan                                                                                                                 

en world Japan supports globally-renowned international and Japanese companies to hire professionals and managers. Our recruitment consultants specialise across both function and industry resulting in deep market knowledge and focused search results.
en world Japan was founded in 1999, operating as Wall Street Associates and specialising in financial services recruiting. We expanded our coverage and service in response to our customer needs. In 2010 we became a group company of en-japan inc.,a leading internet-based provider of recruitment services in Japan.

en world Japan K.K.

[Tokyo Office]
12F Tokyo Square Garden 3-1-1 Kyobashi, Chuo-ku Tokyo 104-0031
TEL: 03-4578-3500

[Osaka Office]
4F Maruito Nishiumeda Building, 3-3-45 Umeda, Kita-ku, Osaka-shi, Osaka 530-0001
TEL: 06-7777-1350