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Job ID : 1158197 Date Updated : July 14th, 2021

在宅勤務OK - 外資系・グローバルテック企業のQAマネージャー/ディレクター Exclusive job

Location Available across Japan
Job Type Permanent Full-time
Salary 6.5 million yen ~ 8.5 million yen

Job Description

 

Summary of the role and working environment 

  • Hybrid working style (Option to work from home)
  • Opportunity to support one of the top technology companies in the world 
  • Stylish office 
  • Free snacks, cookies and Beverage 
  • Organized Career devleopment Program 
  • Constant learning opportunities
  • Casual working Environment with no Dress code

Responsibilities:

  • Responsible for the operational activities of the Quality Assurance Team and ensures the QA Officers/Specialists meet targets, goals, and deliverables supporting operations and account-wide call quality metrics
  • Responsible for team engagement, performance management and talent development of the QA Officers/Specialists
  • Manages and coaches the QA Officers/Specialists in accordance with company policies and client quality metrics ensuring they meet contractual monitor and audits and they are aligned and calibrated with the client’s quality monitoring and evaluation
  • Utilizes systems and procedures to improve the operating quality and efficiency of the quality department
  • Adheres to and enforces the quality plan, standard quality control process, standard operating procedures and other governing documents that include service quality standards, monitoring process, and coaching requirements
  • Works collaboratively with the stakeholders, Operations and Training to ensure program standards for quality service are achieved and initiates improvement actions when necessary
  • Regularly meets with Operations to ensure coaching action plans are implemented and/or completed
  • Analyzes quality reports and participates in strategic planning sessions for continual service improvement and identifies opportunities for process improvement recommendations
  • Creates and maintains a positive work environment and ensure shifting is done appropriately to cover the schedules and needs of Operations Team

 

Job Requirements:

  • Proficiency with technology, especially computers, software applications, and phone systems
  • Exceptional verbal and written communication skills
  • Effective communication, interpersonal, influencing and negotiation skills
  • High Customer Service Orientation
  • High level of integrity and judgment
  • Strong Knowledge of quality evaluation and customer service metrics
  • Attention to detail and desire to follow procedures
  • Solid RCA skills, action planning and coaching skills
  • Strong organizational, multitasking and time-management skills

Send me an email if you are interested in this role. Plus, If you are interested in other opportunities and hearing about market analytics, please feel free to contact me anytime. I am working on most of my senior roles on exclusive basis. 

  • junwoo.lee@rgf-professional.com 
  • 03-4400-2642

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level High-School or Below
Visa Status Permission to work in Japan required

Required Skills

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Job Location

  • Available across Japan

Work Conditions

Job Type Permanent Full-time
Salary 6.5 million yen ~ 8.5 million yen

Hiring Company Information

Company Type Large Company (more than 300 employees) - International Company
Recruiter Company Information

RGF Professional Recruitment Japan

在宅勤務OK - 外資系・グローバルテック企業のQAマネージャー/ディレクター Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Description

 

RGF Professional Recruitment Japanは、外資系企業、グローバル企業へのプロフェッショナル人材に特化したグローバルリクルーティングサービスを提供しております。グローバルなキャリアを目指す皆様に、バイリンガルでそれぞれの職種専門分野に特化したコンサルタントが、懇切丁寧なカウンセリングの元、皆様に最適な案件をご提案させて頂きます。

日本国内はもちろんのこと、海外の主要都市で人材紹介サービスを提供しており、リクルートグループの営業力を生かした幅広い職種のご提案と海外拠点とのネットワークを通して、グローバルな活躍の場をご提案いたします。