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Job ID : 1153040 Date Updated : October 15th, 2021

Technical Support Engineer Ⅱ

Hiring Company ANSYS Japan
Location Tokyo - 23 Wards, Shinjuku-ku
Job Type Permanent Full-time
Salary 5 million yen ~ 7.5 million yen

Job Description


The Technical Support Engineer II is responsible for helping customers and ANSYS channel partners solve complex engineering problems using ANSYS software products.
The Technical Support Engineer II position involves working closely with ANSYS customers and internal teams in a consultative and supportive technical role.
The ability to research problems and find solutions to wide variety of problems is paramount. Position is a key member of a positive, dynamic team of engineers committed to solving complex customer issues.


  • Interact with customers to help diagnose issues, as well as research and find solutions to a wide variety of increasingly complex problems, in order to improve customers’ productivity and satisfaction with ANSYS products
  • Personally own the customer support experience, practice active listening skills and respond positively to situations requiring cooperation, courtesy and tact
  • Collaborate with product development to improve ANSYS products and the customers’ experience using these products
  • Participation in internal corporate initiatives to further enhance the solution suites, sales enablement and professional growth
  • Instruct introductory and/or intermediate training classes on the usage of ANSYS simulation products
  • Track and document inbound support requests and ensure proper notation of customer problems or issues

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Daily Conversation
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills


  • Bachelor’s degree in engineering or other technical discipline
  • A minimum 3 years of experience in an engineering software environment
  • A minimum of 4 years of experience in use of relevant ANSYS software or other commercial software (can be obtained or partially obtained in a university setting)
  • Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems
  • Ability to work independently, as well as with others in a diverse team environment
  • Demonstrated ability to manage multiple projects and to communicate effectively with customers
  • Demonstrated skills in writing and presenting in fluent English
  • Other specialty-specific required skills as necessary (Mechanical, Structural, EM, etc)


  • MS or PhD degree is a plus
  • A minimum 4 years of experience in an engineering software environment is a plus
  • Must have passion and drive for personal technical excellence and high performance
  • Must have customer service aptitude and maintain customer focus
  • Ability to travel up to 20%

ANSYS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

Job Location

  • Tokyo - 23 Wards, Shinjuku-ku
  • Marunouchi Line, Nishi Shinjuku Station

Work Conditions

Job Type Permanent Full-time
Salary 5 million yen ~ 7.5 million yen
Hiring Company Information


Technical Support Engineer Ⅱ Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Details

Company Type International Company

Company Description

アンシス・ジャパン株式会社は、世界的にもトップシェアを誇るコンピュータ支援工学ソフトウェア「ANSYS」の開発元 米国ANSYS, Inc.(本社: Pittsburgh, PA、ナスダック: ANSS)の100%日本法人でアジアパシフィック地域のビジネス・ハブとして活動しています。

ANSYS製品群は構造、流体、プリポスト(メッシュ)の3大CAE領域で強力な中核技術をもち、技術統合化とエンハンスにより 現実により近い複合物理現象をシミュレートする製品を提供し、電子・機械・航空宇宙・自動車・バイオ医学・製造・エネルギー産業に幅広いユーザー層をもちます。

アンシス株式会社では全製品の販売管理と技術コンサルティング支援を行うほか、熱流体解析ならびにプリポスト製品(ANSYS CFXとANSYS ICEM CFD)を中心とした直接販売と、全ANSYS製品群を活用した構造・流体解析コンサルティングやシステム開発サービスを行っています。


  • 3D設計
  • デジタルツイン
  • フォトニクス
  • 音響シミュレーション
  • エレクトロニクス
  • プラットフォーム
  • Additive
  • 組込みソフトウェア
  • 安全分析
  • 自動運転車シミュレーション
  • 流体解体
  • 半導体
  • デジタルミッションエンジニアリング
  • 材料
  • 構造解析
  • 光学およびVR


  • アンテナの設計と配置
  • 電磁妨害/電磁両立性(EMI/EMC)
  • PCB、IC、ICパッケージ
  • 自律センサー開発
  • エレクトロニクスの信頼性
  • パワーエレクトロニクス
  • アビオニクスとフライトコントロール
  • EVに最適な電気モータのNVHとアクティブなサウンド設計
  • 回転機械
  • バッテリーシミュレーション
  • ガスタービン
  • 自動車シャーシ
  • 電気モータ
  • 極超音波
  • 風力タービン設計


  • 航空宇宙
  • 自動車
  • 防衛
  • エネルギー
  • ヘルスケア
  • ハイテク
  • 産業機器