Job ID : 1125829 Date Updated : February 24th, 2021
Data Driven? Customer Obsessed? Us too!

Customer Experience Manager (Osaka/ 年俸750万-1000万円)

Hiring Company Imagr
Location Osaka Prefecture, Osaka-shi Fuku-shi Ma-ku
Job Type Permanent Full-time
Salary 7.5 million yen ~ 10 million yen

Job Description


How does this role fit in?

Your role delivers impact by ensuring the quality of the products that Imagr delivers to our partners and clients (and in some cases internal tools), using knowledge of user needs, markets, strategy and business goals to frame problems and set priorities for their cross functional delivery teams working within each value stream.

You'll be customer facing and harness knowledge of user needs, markets research, strategy and business goals, feeding the information back to our teams and working collaboratively to frame problems and set priorities.

In this role, your day and responsibilities may look like any of the following:

  • Be the voice of our customers in Japan. Understand deeply and broadly the functional, social and emotional needs of the users collate this information to share with the team, to help lead the design and development of a product that will delight the senses
  • Drive product impact by proposing and conducting quantitative research into key user behaviors and business trends
  • Collaborate with cross-functional partners to scope new features and inform the product roadmap through analysis
  • Define and monitor key metrics of customer success
  • Conduct gap analysis and work with technical leads/architects to identify where existing solutions could be improved
  • Encourage open and transparent communication between teams to facilitate optimal information & knowledge sharing
  • Represent customers throughout the delivery process and use their feedback to inform continuous improvement
  • Develop product requirements documents to drive hardware and software development, and communicate feature requests to a cross functional team of hardware and software engineers, designers and technologists

Plus stepping outside of your role when needed and contributing as part of the wider Imagr team to achieve organisational objectives.

What you can expect from us:
Not only do you get to work with a talented and passionate team on a groundbreaking product, but we'll also look after you.
We can offer you a competitive salary, a comprehensive wellbeing programme that looks after your mental and physical health, an employee share option scheme, shared lunch with the team every Friday, and the opportunity to grow your career in a well-backed New Zealand tech company growing on an international scale.

General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Fluent (Amount Used: English usage about 50%)
Minimum Japanese Level Native
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills


Ideally you'll encompass the below:

  • Senior experience as an Agile Business Analyst, or CX Manager, Insights Analyst preferably in a Japanese enterprise, commercial or retail environment
  • Experience working in a high growth organisation or within a startup environment
  • Strong understanding of Japanese and Western cultures and be adaptable to different ways of working
  • Excellent documentation, presentation, influencing skills and stakeholder management skills in a customer facing capacity
  • Strong experience working in a cross functional agile delivery team
  • Working knowledge of Agile planning, documentation, scheduling techniques and tools
  • Bilingual proficiency in Japanese and English (fluent in both written and verbal)

Job Location

  • Osaka Prefecture, Osaka-shi Fuku-shi Ma-ku

Work conditions

Job Type Permanent Full-time
Salary 7.5 million yen ~ 10 million yen
Hiring Company Information

IMAGR K.K. Japan

Customer Experience Manager (Osaka/ 年俸750万-1000万円) - 1125829

Company Details

Company Type Small/Medium Company (300 employees or less) - International Company
Non-Japanese Ratio Majority Japanese

Company Description


An innovative, fill-and-go, frictionless retail solution. 
Using vision, not barcode scanning, and putting the joy back into the shopping experience. 
We’ve made it faster, more personalised, and more fun than ever before. 

Comprised of four tiny cameras and the world’s most powerful AI vision recognition system, SmartCart isn’t anywhere near your ordinary shopping basket. It is designed to integrate seamlessly into your current business operations, without requiring a major capital outlay or structural overhaul. IMAGR’s system is entirely vision-based. This means customers shop as they normally would, no barcode scanning required. Opportunities for theft in the basket are also eliminated.

How it works for a Shopper
Pair with a cart, shop as normal, pay in the app, just walk out

How it works for a Retailer
In just three easy steps, a retailer is operational with SmartCart and can scale to as many stores as they like.

  • Incorporate your inventory into our proprietary AI
  • Install our simple infrastructure (WiFi and SmartCarts)
  • Integrate IMAGR’s service technology and switch it on. 

It’s ready to go

SmartCart App
The perfect pairing for SmartCart. Enables shoppers to track their shop and retailers to offer the best shopping deals and recommendations to their customers.