Job ID : 1124262 Date Updated : May 11th, 2021

IT デスクトップサポートエンジニア急募‼ 東京・大阪・全国

Hiring Company Hemmersbach Holding GmbH
Location Available across Japan
Job Type Permanent Full-time
Salary 4.5 million yen ~ Negotiable, based on experience

Job Description




An IT/Computer/Desktop Support Engineer is required by a next-generation global technology company who are looking for the ideal candidate to join them as a full-time employee in their client’s Japan office.

As Support Engineer, you will be providing onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced Desktop Support Engineer to take the next step in their IT career.

What we offer:

  • A secure job in an exponentially growing international company
  • Strong team spirit and a great working atmosphere in a friendly team
  • Direct and open communication
  • Very good opportunities for professional and personal further development thanks to our human resources development programme
  • Mentoring programme to get you started with the support of an experienced colleague
  • Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
  • A company that is not only continuously commercially successful but also provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organisation protecting one of the most endangered species on this planet ( and Hemmersbach Kids Family to take care the orphans


Tokyo 23 wards, Osaka, Naha, Nagasaki, Toyama, Nagoya, Ehime

Who we are:

We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Required Skills

Essential Skills for the engineer:

  • Maintain computer systems, troubleshooting errors, maintaining internet/network connectivity, running diagnostics, repairing computer hardware
  • Install and set up new computers systems and perform routine maintenance
  • Works on problems/projects of medium complexity & scope
  • Working technical knowledge of standard systems and business software (Windows, MS Office 365, Outlook, Apple iOS)
  • Provide updates to asset management CMDB systems as required, inventory support of required spare whole units and parts
  • Ability to management the lifecycle of the call through end-client's and/or Hemmersbach IT service management (ITSM) systems
  • Ability to read and understand technical documentation and manuals
  • Provide support for walk-up IT bars/kiosks if required and provide technical assistance to end-users
  • Provide mentoring to junior/entry-level technicians
  • Excellent client facing, customer service soft skills and strong verbal and written communication skills
  • Ability to apply intermediate level of subject matter knowledge
  • Exercises independent judgment within defined practices and procedures
  • Evaluates unique circumstances and makes recommendations
  • Ability to provide end of life disposal (disk wipe) services
  • Able to independently problem solve

You already...

  • Minimum of 2-4  years of experience
  • Associate Degree in Computer Science, graduate from technical school, or equivalent work experience, CompTIA A+ certification desirable
  •  Hardware OEM certifications
  • Working technical knowledge, in order to address service work orders, for desktop PCs, laptops, tablets, mobile devices, BYOD devices, peripherals, video conferencing equipment. Ability to provide smart hands support on server, storage and networking devices
  • Strong customer service skills and good communication skills
  • A team player
  • Fluency in both written and spoken English and Japanese

Job Location

  • Available across Japan

Work conditions

Job Type Permanent Full-time
Salary 4.5 million yen ~ Negotiable, based on experience
Job Division フィールドサービス
Hiring Company Information

Hemmersbach Holding GmbH

IT デスクトップサポートエンジニア急募‼ 東京・大阪・全国 - 1124262

Company Details

Company Type Large Company (more than 300 employees) - International Company

Company Description

With more than 4,000 permanent colleagues in 50+ subsidiaries, we provide IT infrastructure services for the IT industry leaders in over 190 countries.

With more than 20 years of experience, Hemmersbach is the leading expert for IT field service processes. 
We empower IT industry leaders to provide field service everywhere. We avoid and automate tickets while providing the entire process globally with own permanent technicians wherever possible.

Our Firld Service Solution
Hemmersbach empowers you to provide field service everywhere and supports you to achieve your commercial and quality objectives.

  • Deliver
    We deliver global field service with our process excellence and wherever possible with own permanent technicians.
  • Transform
    We take over your existing field service delivery organization and transform it to your desired future mode of operation.
  • Consolidate
    We consolidate your existing field service providers globally. 

Technology We Service
We service the following devices regardless the manufacturer

  • Workplace
  • Mobile
  • Digital signage
  • Datacenter