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Job ID : 1122488 Date Updated : March 1st, 2021
BtoB SaaSまたはクラウドサービスの実務経験者ご応募ください!

CSM(Customer Success)/ カスタマーサクセス

Hiring Company 株式会社Synspective
Location Tokyo - 23 Wards, Koto-ku
Job Type Permanent Full-time
Salary Negotiable, based on experience

Job Description

We are developing an industry-specific SaaS model service that utilizes satellite data.

Combining new geospatial and terrestrial data through data science, we aim to support data-driven decision making, business growth, and risk management.

We have released a geo-intelligence SaaS Service in October. The launch of our own small radar satellite is about to come soon in 2020. Our next Customer Success Manager will be a key person in the heart of the Product Development Team bridging our engineers and our clients' needs.

Job description

※英語の後に、日本語が続きます。

Objectives: 

  • You will lead the product market fit assessment at the early stage of the service.
  • Building and executing strategies for scale, upselling and cross selling.
  • Nurture and engage clients on the correct and efficient use of the platform.
  • Create and execute product adoption and utilization metrics

募集要項:

  • Synspectiveは自社開発衛星を含む衛星データを活用した業界特化型SaaSの開発、提供をしています。
  • 新しい地理空間情報および地表面データをデータサイエンスで組み合わせることにより、データに基づくビジネスにおける意思決定、リスク管理のサポートを実現します。
  • 9月には我々の最初のサービスをリリースし、また自社開発の小型レーダー(SAR)衛星の年内打ち上げを予定しています。サービス開発チームの核であり、顧客ニーズと開発チームの架け橋となることがCSMの役割です。

仕事内容:

  • サービス初期段階における市場ニーズを満たしているかの評価、また開発チームへのフィードバック
  • アップセル、クロスセル施策の構築、実行
  • 顧客にとっての成功を理解し、サービスを正しく効果的に利用いただくサポート
  • 顧客のサービス利用実態、効果分析

General Requirements

Minimum Experience Level Over 3 years
Career Level Mid Career
Minimum English Level Fluent
Minimum Japanese Level Fluent
Minimum Education Level Bachelor's Degree
Visa Status No permission to work in Japan required

Required Skills

Job requirements

Minimum qualifications:

  • Experience in BtoB SaaS / cloud service business.
  • Practical and proven experience in business related to Customer Success.
  • Experience setting up a project or team.
  • Fluent in Japanese and English.

Preferred qualifications:

  • IT consulting experience for major companies
  • Vertical domain expertise within a specific industry.
  • Experience in Infrastructure, Construction, Finance or Energy Industry.

必須要件:

  • BtoB SaaSまたはクラウドサービスの実務経験
  • カスタマーサクセスとしての実務経験
  • 日本語、英語ビジネスレベル

希望要件:

  • エンタープライズ向けのITコンサルティング経験
  • 業界に特化したサービスの経験
  • 金融、建設、インフラ開発、エネルギー分野のいずれかにおけるドメイン知識、経験

Cultures

Mission:
Synthetic Data for Perspective on Sustainable Development

Vision:
Efficient, accountable and resilient world

Business:

  • Solution services with satellite data
  • Development and operation of small SAR satellites

Behavior:
Time is the most important resource. We, as one team, aim to achieve the best results in the shortest time.

 1, Fairness

  • Respect each member’s lifestyle, experiences, culture and mission
  • Be honest to data
  • Appreciate counter opinions and feedback

 2, Efficiency

  • Take a control of your time and be responsible to your performance
  • Make recurring tasks automated
  • Carry out through “selection and concentration”

 3, Proactiveness

  • Proactively identify problems and act immediately
  • Never afraid to fail
  • Be candid and ask team for help whenever needed

 4, Collective Intelligence

  • Individual growth leads to team growth. Keep learning and share with the team
  • Be social and expand your network. Use external resources as necessary

Conpensation & Arrangements

  • Employment system: Full-time(Nontenured). All members are contract-based employees. The contract is renewed in every 6 months based on Management by objective to assist individual growth and team growth
  • Benefits: Commuting expense, health insurance, employees' pension insurance
  • Flexible work-hour and location
  • Others: Part-Time or second job allowed

Job Location

  • Tokyo - 23 Wards, Koto-ku
  • Hanzomon Line, Kiyosumi Shirakawa Station

Work conditions

Job Type Permanent Full-time
Salary Negotiable, based on experience
Job Division Solutions Development Department
Hiring Company Information

株式会社Synspective

CSM(Customer Success)/ カスタマーサクセス - 1122488

Company Description

Democratizing SAR satellite data to deploy meaning insights anytime, anywhere is what drive as. At Synspective, we are developing an industry-specific SaaS platform and services to make visible what has been traditionally invisible.

Combining new geospatial and terrestrial data through applied analytics, we aim to support data-driven decision making where it most matters: on everyday business operations.

Important business and technological milestones since our inception - USD 100M funding and the launch of our first SAR satellite, to name few -  have helped us start developing a family of geo-intelligence SaaS Services. 

In our journey, we have already welcomed more than 90 talented professionals in the fields of satellite engineering and software solutions development, now we are waiting for you.