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Job ID : 1101111 Date Updated : July 20th, 2021
Urgent requirement at a global company!

Call Center Manager/コールセンターマネージャー

Location Tokyo - 23 Wards
Salary 8 million yen ~ 10 million yen

Job Description


  • Identify areas of improvement and approve operational procedures
  • Identify Knowledge from RCAs and document them in the Knowledge base
  • Document known errors
  • Conduct weekly review calls to create new processes and streamline existing process
  • Provide Trainings and assessments on processes
  • Participates on the Change management CAB calls to identify and document new processes for new application and Infra service rollouts
  • 改善の領域を特定し、運用手順を承認
  • RCAからナレッジを特定し、ナレッジベースに文書化
  • 既知のエラーを文書化
  • 毎週レビューコールを実施して、新しいプロセスを作成し、既存のプロセスを合理化
  • プロセスに関するトレーニングと評価を提供
  • 変更管理CAB呼び出しに参加して、新しいアプリケーションとインフラサービスの展開のための新しいプロセスを特定して文書化

General Requirements

Minimum Experience Level Over 6 years
Career Level Mid Career
Minimum English Level Business Level
Minimum Japanese Level Business Level
Minimum Education Level Bachelor's Degree
Visa Status Permission to work in Japan required

Required Skills

  • Substantial experience in support center or call center operation management.
  • Experience in creating /documenting knowledge database, updating and improving it.
  • Strong analysis and change management skills
  • サポートセンターまたはコールセンターの運用管理における豊富な経験
  • 知識データベースの作成/文書化、更新、および改善の経験
  • 強力な分析および変更管理スキル

Job Location

  • Tokyo - 23 Wards

Work Conditions

Salary 8 million yen ~ 10 million yen
Recruiter Company Information

ACS Japan

Call Center Manager/コールセンターマネージャー Job Information | Work in Japan · Jobs with International Companies · Jobs that Use English · CareerCross

Company Description

ACS Japan is a Tokyo based executive search company delivering recruitment services that reflect the core values and needs of the business world today. Our team of professional and experienced recruiters are committed to providing the highest standards of service to both clients and candidates.

ACS Japan’s commitment is to personalize individual service to both clients and candidates. We are strongly networked with industry professionals who seek and value success. As the experts of full range human capital services, we specialize in offering consulting and introductions through our networks. One of our main strength is exclusivity to our clients, and speed to our candidates. 

We specialize in understanding the individual needs of each company and place top to middle management executives, IT professionals, and hard-to-find specialist qualified candidates.  We build and maintain close partnerships with clients to fully understand their business, products, organization in addition to their internal company culture.

ACS Japan has been in Japan market for over 10 years, and has developed deep relationships with fortune 500 companies, smaller to Enterprise and Japanese to Global Clients. At ACS Japan we can help you finding jobs within following domains;

Enterprise Users Companies: 
Marketing, Internal IT and Finance related opportunities within Pharmaceutical, Insurance, Banks & Financial Institutions, Consumer retail companies and e-commerce

Vendor Companies:
Sales, Marketing, Internal IT and Finance related opportunities within Enterprise Software, hardware, Security and Gaming Companies

Consulting or SIer Companies:
Sales, Marketing, Internal IT and Finance related opportunities within Big 4s, Indian, European and American Consulting companies including some local big SIers.